# Customer Experience Escalations Specialist

Description Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety. At Haffner's, we're more than a company - we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine. We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing. Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Do the Right Thing," "Safety in Everything We Do” and “Be Resourceful.” Job SummaryThe Customer Experience Escalations Specialist primarily owns escalated customer concerns involving Retail Operations, including convenience stores, fuel stations, and car washes, while also supporting escalations from Heating Operations (HOPS). The role man

- **Id**: 3730499
- **Url**: <https://alion.io/job/haffners-customer-experience-escalations-specialist>
- **Role**: Operations
- **Role family**: Operations
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Lawrence, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T21:19:58Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-05T23:55:59Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 5744
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Oil & Gas, HVAC & Refrigeration, Car Wash

## Company

- **Id**: 3854203
- **Name**: Haffner's
- **Domain**: haffners.com
- **Url**: <https://alion.io/company/haffner-s>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Paylocity

## Salary

- **Min**: 25
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 50000

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-04T07:56:57Z

## Liveness

- **Score**: 95
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.946
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 41
- **Reasons**: conf:5, urgency, win:early
- **Computed at**: 2026-11-05T05:54:30Z

## Pay

- **Stated usd annual**: 50000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.