{"id":1643935,"url":"https://alion.io/job/haffners-customer-service-representative-2","title":"Customer Service Representative","company":{"id":3854203,"name":"Haffner's","domain":"haffners.com","url":"https://alion.io/company/haffner-s","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exeter, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:57:18Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-08T23:04:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nCompensation:\nHourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: $20 - $24 per hour\nBenefits:\nEmployee Discount on gasoline, and residential propane and oil\nEmployee discounts\nMedical, Dental, and Vision Insurance\n401K Retirement Plan with Company Match\nPaid Time Off\nCompany Paid Life Insurance and Optional Life Insurance\nShort-Term and Long-Term Disability\nCritical Illness and/or Accident Insurance\nJob Summary\nThis position is accountable for providing Haffner’s customers with an outstanding, positive customer experience.\nRequired Qualifications:\nMinimum of 3 years of customer service experience, preferably in a call center environment.\nMinimum of 1 year experience in the Heating and Energy sector.\nSpecific Responsibilities:\nProvide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.\nAnswer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish.\nResponds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information. Provides follow up when escalation or alternative solutions are required.\nDevelop new business opportunities with existing customers by promoting company products and services.\nMaintains required documentation for new and existing customers.\nInput data/call documentation/notes into the company computer platform (i.e. Cargas) at the time of the interaction to keep each customer record updated.\nThe ability to deal with the demand of fast paced and high-volume operation.\nAdheres to schedules and work time availability guidelines set forth by management.\nSupports Finance Department by making accounts receivable calls and processing statements.\nPerforms other related duties, or duties that maximize the individual’s knowledge and contributions, at the discretion of the Customer Service Manager and Customer Service Site/Team Lead.\nRequirements\nLeadership, Education and Training Requirements:\nAbsolute commitment to customer satisfaction, including timely issue resolution and proactive customer outreach.\nConcise, effective verbal and written communications skills, with strong conflict resolution abilities and the ability to empathize with customers.\nAbility to excel both individually and as part of a larger team.\nCapability to execute tactically by organizing multiple processes, and prioritizing duties, in a multitasking and rapidly changing work environment.\nWillingness to participate in mandatory training sessions that grow product knowledge and promote stronger customer satisfaction.\nTechnical Requirements:\nPrior customer service experience, particularly in a high-volume environment, preferred.\nFor certain offices, availability to work varied shifts at peak times, including evenings and weekends.\nProficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications.\nJob Environment:\nWhile performing the duties of this job, the employee is regularly required to sit, stand, reach, and lift. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nAbout us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.\nAt Haffner's, we're more than a company - we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.\nWe go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.\nOur culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of \"Fueled by Family,\" \"Always do the right thing,\" and \"Safety...In everything we do.\" Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets.\nHaffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.\nHaffner’s is committed to providing a safe work environment for all employees.\nSalary Description\n$20 - $24","description_format":"text","description_chars":5178,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T22:48:23Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.943,"p_room":1,"age_days":6,"expected_fill_days":36,"reasons":["conf:2","urgency","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/haffners-customer-service-representative-2","json_url":"https://alion.io/job/haffners-customer-service-representative-2.json","meta":{"generated_at":"2026-10-09T02:16:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":76,"day_limit":5000,"remaining_today":4924,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854203},"rest":"https://alion.io/mcp/rest/get_company?id=3854203"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhaffners-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhaffners-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhaffners-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/haffners-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhaffners-customer-service-representative-2"}]}