{"id":2363660,"url":"https://alion.io/job/haffners-customer-service-representative-3","title":"Customer Service Representative","company":{"id":3854203,"name":"Haffner's","domain":"haffners.com","url":"https://alion.io/company/haffner-s","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:15:38Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T18:53:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nCustomer Service Representative | $20-$24/hour\nThis is a fully in-office position; remote or hybrid work is not available\nJoin Haffner’s and help us deliver an outstanding experience to our customers! We’re looking for an experienced, customer-focused professional who thrives in a fast-paced environment and enjoys solving problems from start to finish.\nWhat You’ll Do:\nAssist customers by phone, email, and in person\nResolve delivery, service, and account-related questions\nTake ownership of customer concerns and provide timely follow-up\nMaintain accurate customer records and documentation\nPromote Haffner’s products and services to existing customers\nSupport accounts receivable calls and statement processing\nWork collaboratively with the Customer Service team\n\nWhat We’re Looking For:\n3+ years of customer service experience, preferably in a call center or high-volume environment\n1+ year of experience in the heating or energy industry\nStrong communication, organization, and problem-solving skills\nAbility to multitask and remain customer-focused in a fast-paced environment\nProficiency with Microsoft Office and web-based applications\nFlexibility to work varied shifts, including evenings or weekends during peak periods, where applicable\nCompensation: $20-$24 per hour, based on relevant experience, knowledge, skills, and qualifications.\nBenefits Include:\nMedical, Dental & Vision Insurance\n401(k) with Company Match\nPaid Time Off\nCompany-Paid Life Insurance\nShort- and Long-Term Disability\nEmployee discounts on gasoline, residential propane, and oil\nAdditional voluntary insurance benefits\nJob Environment:\nWhile performing the duties of this job, the employee is regularly required to sit, stand, reach, and lift. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nAbout us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.\nAt Haffner's, we're more than a company - we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.\nWe go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of \"Fueled by Family,\" \"Always do the right thing,\" and \"Safety...In everything we do.\" Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets.\nHaffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.\nHaffner’s is committed to providing a safe work environment for all employees.\nSalary Description\n$20 - $24","description_format":"text","description_chars":3681,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-12T16:18:40Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.771,"p_room":0.945,"age_days":4,"expected_fill_days":7,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/haffners-customer-service-representative-3","json_url":"https://alion.io/job/haffners-customer-service-representative-3.json","meta":{"generated_at":"2026-10-13T22:00:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854203},"rest":"https://alion.io/mcp/rest/get_company?id=3854203"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhaffners-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhaffners-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhaffners-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/haffners-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhaffners-customer-service-representative-3"}]}