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Vous jouerez un rôle clé dans la gestion des incidents, la coordination des différents intervenants et l'amélioration continue de cette plateforme stratégique.\nMissions\nAssurer le support applicatif de niveau 2 et diagnostiquer les incidents fonctionnels ou techniques affectant Microsoft Dynamics 365.\nPiloter les incidents de bout en bout jusqu'au rétablissement confirmé du service, en coordonnant les interventions des développeurs Microsoft Dynamics 365, des experts SAP, des équipes d'intégration ou de prestataires externes lorsque nécessaire.\nIdentifier les incidents récurrents ou à fort impact, contribuer à l'analyse de leurs causes racines et mettre en œuvre des actions préventives et correctives visant à améliorer durablement la stabilité de la plateforme.\nProfil recherché\nDescription du profil :Et à propos de vous ?\n Formation supérieure de niveau Bac+5 en informatique, systèmes d'information ou dans un domaine équivalent.\n Expérience confirmée de 5 à 10 ans dans le support, la maintenance ou l'exploitation de solutions applicatives d'entreprise.\n Excellente connaissance de Microsoft Dynamics 365 et des problématiques rencontrées par les utilisateurs d'une plateforme CRM.\n Maîtrise des outils de gestion des incidents et du cycle de développement (Jira, Azure DevOps ou équivalents), ainsi que des méthodes Agile.\n Connaissance des processus d'Incident Management et de Problem Management dans un environnement applicatif complexe.\n Bonne compréhension des environnements SAP, des interfaces applicatives et des échanges de données entre applications ; une expérience des intégrations Microsoft Dynamics 365 / SAP constitue un véritable atout. \n Excellentes capacités d'analyse, de communication, de coordination et de priorisation, associées à un niveau d'anglais professionnel B2 minimum.\n Nous proposons :\nCe que nous vous proposons ?\n Un programme d’intégration personnalisé conçu pour faciliter les premiers pas dans l’entreprise\n La possibilité d’apprendre et de se développer grâce aux formations d’une université interne primée et reconnue, notre Hi! 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