{"id":1372880,"url":"https://alion.io/job/hai-leck-engineering-private-it-support-technician","title":"IT Support Technician","company":{"id":3834703,"name":"Hai Leck Engineering","domain":"haileck.com","url":"https://alion.io/company/hai-leck-engineering-private","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2600,"max":3000,"currency":"SGD","period":"month","gross":true,"usd_annual":28188},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-28T00:00:00Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Join our team as an IT Support Technician. Provide first-level IT support, troubleshoot technical issues, and assist end users.\nRoles And Responsibilities\nServe as first point of contact for end users seeking technical assistance over the phone or email\n\nPerform remote troubleshooting through diagnostic techniques and pertinent questions\n\nDetermine the best solution based on the issue and details provided by end users\n\nWalk the end users through the problem-solving process\n\nEscalate to Level 2 Technical Support for deployment when necessary\n\nProvide accurate information on IT products or services\n\nRecord events and problems and their resolution in logs\n\nPass on any feedback or suggestions by end users to the appropriate internal team\n\nIdentify and suggest possible improvements in procedures\n\nFollow-up and update end users’ status and information\n\nKeep track of all escalation until resolution or closure\n\nOther ad hoc duties as assigned\n\nTechnical Skillset\nFamiliar with Windows OS (Windows 10, Windows 11)\n\nExcellent hardware and software problem-solving skills\n\nAbility to seek solutions to problems using one’s own resources\n\nAble to work with a team\n\nJob Requirements\nNITEC or higher in Information Technology.\n\nCandidates without working experience are encouraged to apply as well.\n\nThe candidate must be able to multi-task and able to work under pressure and manage stress effectively\n\nBe a part of our diverse family at Hai Leck, embracing each other as you discover your unique career potential and find your perfect fit with us. We are committed to unlocking your potential and guiding you to success. Our employees are valued down to their skills, and we are committed to training them and expanding their knowledge.\nWe would be pleased to welcome you at our family in Hai Leck if you are a suitable member.\nInterested candidates are invited to apply online with a comprehensive resume, via the Apply button.\nWe regret that only shortlisted candidates will be notified. Thank you for applying.\nSkills\nResourceful Problem-solving, Technical Assistance, logging bugs, Technical Deployment, phone requests, Information Technology, Remote Troubleshooting, Product Information, Solution Design, Taking feedback, Work Under Pressure, Services Solutions, Email, Recruitment, Collaborate With Internal Team, Technical Support","description_format":"text","description_chars":2339,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T04:00:00Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.677,"p_room":0.75,"age_days":16,"expected_fill_days":21,"reasons":["seen:16","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":28188,"is_top_pay":false},"html_url":"https://alion.io/job/hai-leck-engineering-private-it-support-technician","json_url":"https://alion.io/job/hai-leck-engineering-private-it-support-technician.json","meta":{"generated_at":"2026-10-14T14:54:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3834703},"rest":"https://alion.io/mcp/rest/get_company?id=3834703"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhai-leck-engineering-private-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhai-leck-engineering-private-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhai-leck-engineering-private-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hai-leck-engineering-private-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhai-leck-engineering-private-it-support-technician"}]}