{"id":1851544,"url":"https://alion.io/job/hai-robotics-service-engineer","title":"Service Engineer","company":{"id":63110,"name":"HAI Robotics","domain":"hairobotics.com","url":"https://alion.io/company/hai-robotics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"D","score":40,"open_postings":10,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":329},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-15T17:19:56Z","employer_posted_date":"2025-12-15","last_verified_at":"2026-10-12T12:43:07Z","board_verified":true,"closed_at":null,"days_open":301,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":301},"description":"Brief Overview\nHai Robotics is at the forefront of warehouse automation, driving operational efficiency and scalability with our unique Autonomous Case-handling Mobile Robot (ACR) system. As our Service Engineer, you will act as the bridge between HAI and our strategic customers, driving customer success, satisfaction, and long-term trust in HAI’s solutions.Key Responsibilities\nExecute field service activities - perform on-site after-sales service tasks assigned by the Service Manager, including troubleshooting, corrective maintenance, preventive maintenance, inspections, and system optimization activities\n Support customer operations - serve as the primary on-site technical contact during service visits, ensuring customer issues are addressed professionally and service commitments are fulfilled\nTroubleshoot and resolve technical issues - diagnose equipment, software, and system-related problems both remotely and on-site, following established escalation procedures when necessary\nMaintain system performance and uptime - respond promptly to service requests, minimize equipment downtime, and support stable customer operations\nDeliver service reports and documentation - accurately document service activities, technical findings, maintenance records, and recommendations after each intervention\nCollaborate with internal teams - work closely with technical support, engineering, project delivery, and spare parts teams to ensure efficient issue resolution\nIdentify potential service opportunities - observe customer operations during site visits and communicate relevant service improvement, upgrade, or expansion opportunities to the sales and service management teams\n Travel extensively across EMEA - support customer sites throughout the region with individual trips ranging from several days to multiple weeks; overall travel requirement exceeds 60%\nWho are we looking for?\nEducation\n Bachelor's degree or above in Mechanical Engineering, Mechatronics, Electrical Engineering, Automation, Robotics, Computer Science, Software Engineering, Information Systems, or other related engineering disciplines \nExperience & Skills\n Strong hands-on technical capability with electromechanical systems, industrial automation equipment, and software-based control systems \n Proven troubleshooting and root-cause analysis skills with the ability to resolve technical issues independently in customer environments \n Customer-oriented mindset with strong communication and interpersonal skills \n Ability to work independently in dynamic field environments while maintaining high service quality standards \n Willingness and ability to travel extensively throughout EMEA (>60%) \n Fluent in both Chinese and English, spoken and written \nPreferred Qualifications\n Experience in field service, maintenance engineering, technical support, or after-sales service, preferably within robotics, automation, logistics, warehousing, or industrial equipment industries \n Familiarity with PLCs, industrial networks, databases, software deployment, or warehouse management/control systems (WMS/WCS) \n Knowledge of preventive maintenance methodologies and field service best practices\nHai-lights\nA chance to work with an industry-leading technology that is transforming warehouse automation,\nProfessional growth and development opportunities.\nAttractive quarterly bonus.\n24 days of holiday entitlement.\n€0.25 per km commuting allowance.\n• Work laptop and phone.","description_format":"text","description_chars":3451,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T20:16:33Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.084,"p_room":0.28,"age_days":301,"expected_fill_days":20,"reasons":["conf:17","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hai-robotics-service-engineer","json_url":"https://alion.io/job/hai-robotics-service-engineer.json","meta":{"generated_at":"2026-10-13T14:07:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21727,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63110},"rest":"https://alion.io/mcp/rest/get_company?id=63110"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhai-robotics-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhai-robotics-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhai-robotics-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hai-robotics-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhai-robotics-service-engineer"}]}