{"id":3002489,"url":"https://alion.io/job/hain-daniels-customer-relationship-manager","title":"Customer Relationship Manager","company":{"id":2682105,"name":"Hain Daniels","domain":"haindaniels.careers","url":"https://alion.io/company/hain-daniels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peterborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-21T08:19:57Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T15:48:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Advert:\nPeterborough | Hybrid Working\nAre you passionate about delivering exceptional customer service and building strong customer relationships? We're looking for a Customer Relationship Manager to join our Supply Chain team and play a key role in ensuring an outstanding customer experience from order placement through to delivery.\nIn this role, you'll be the main point of contact for a portfolio of customers, managing the end-to-end order process, resolving queries, and working closely with internal teams to ensure excellent service levels are consistently achieved.\nWhat you'll be doing:\nBuilding and maintaining strong relationships with customer supply chain and ordering teams.\nManaging customer orders through SAP, ensuring accuracy and timely processing.\nCoordinating with Planning, Logistics, Commercial and Warehouse teams to support order fulfilment.\nManaging delivery queries, shortages, returns and customer service issues through to resolution.\nProducing customer reports, service scorecards and performance analysis using Excel.\nIdentifying service risks, driving continuous improvement initiatives and enhancing customer experience.\nWhat we're looking for:\nExperience in a Customer Service, Customer Relationship, Sales Administration or Supply Chain role.\nPrevious experience using SAP or a similar ERP system.\nStrong Excel skills, including pivot tables, lookups and reporting.\nExcellent communication and relationship-building skills.\nAbility to manage multiple priorities and solve problems proactively.\nFMCG, food manufacturing or related industry experience would be advantageous.\nWhat can we offer you?\nCompetitive salary / rate of pay\n25 days annual leave, plus 8 Bank Holiday\nOption to purchase additional annual leave\nA day off work to support our charity partners\nFlexible working options\nPension\nMedical benefit\nAnd access to a HUB that offers many discounts from a range of suppliers and retailers\nAbout The Hain Celestial Group\nHain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie™ snacks, Terra® chips, Garden of Eatin’® snacks, Earth’s Best® and Ella’s Kitchen® baby and kids foods, Celestial Seasonings® teas, Joya® and Natumi® plant-based beverages, Greek Gods® yogurt, Cully & Sully®, Imagine® and New Covent Garden® soups, Yves® and Linda McCartney’s® (under license) meat-free, and Alba Botanica® natural sun care, among others.\nHain Celestial UK\nIn the UK, Hain is one of the UK's leading food companies. We create food and drink products with natural goodness at their core. We're the business behind a host of household brands - Hartley's jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney's meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label - we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners.\nOver our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That's why we target the best talent, and help to develop them through the ranks.\nOur Values\nOwn It - I am empowered and accountable for improving Hain’s business results and impact\nWin Together - I collaborate with others to grow, deliver and celebrate success.\nFoster Inclusion - I create an environment where everyone feels welcome, respected and valued for their uniqueness.\nBe Curious - I explore ideas & insights with a growth mindset.\nOur Purpose\nTo inspire healthier living for people, communities & the planet through better-for-you brands\nOur Mission\nTo build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives.\nIf you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way.\nIf Hain sounds like the company you'd like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can't wait to hear from you!\nSkills\nGeneral Skills - Planning & Forecasting, General Skills - TRAINING, General Skills - MARKETING, General Skills - EXCEL, General Skills - CUSTOMER SERVICE, Competitors / Other Brands - Hain Daniels, General Skills - FMCG, General Skills - Continuous Improvement, General Skills - Retail","description_format":"text","description_chars":4980,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages"],"lifecycle":[{"event":"open","at":"2026-10-21T12:40:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":40,"reasons":["conf:2","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hain-daniels-customer-relationship-manager","json_url":"https://alion.io/job/hain-daniels-customer-relationship-manager.json","meta":{"generated_at":"2026-10-24T16:38:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2682105},"rest":"https://alion.io/mcp/rest/get_company?id=2682105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhain-daniels-customer-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhain-daniels-customer-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhain-daniels-customer-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hain-daniels-customer-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhain-daniels-customer-relationship-manager"}]}