Customer Sales & Service Representative

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, then we’d like you to join our team as a Customer Sales & Service Representative.   

About the Role: 

    You will: 

Meet or exceed the sales targets established by your manager.

Work with your Profit Center Manager to establish revenue and margin targets. 

Accurately process Sales Orders and Bids generated through telephone and in person sales transactions.

Assist customers who pick up their order at our Profit Center.

Find innovative ways to grow sales with existing customers and become their trusted advisor. 

Generate sales leads that develop into new customers.

Identify opportunities for value-added services and articulate our solutions.

Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.

Support Sales activities and all Profit Center activities as part of our Profit Center team.

Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

Successfully complete required safety and compliance training programs as assigned.

Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.

Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You: 

Minimum of one year of experience in customer service or sales; contractor sales experience preferred.

Spanish-speaking skills preferred.

Must possess a valid driver’s license.

General knowledge of products sold within the Profit Center preferred.

Our ideal candidate will also: 

Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

Possess outstanding customer service, telephone/verbal communication, and generous listening skills.

Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

Build influential relationships and trust with customers and vendors through open and interactive communication.

Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.

Be able to build positive working relationships and inspire teamwork with co-workers.

Be able to learn and operate the computer related systems used to process orders.

Be able to learn to operate warehouse material-handling equipment.

Read, write, speak, and understand English.

Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.