{"id":3650758,"url":"https://alion.io/job/hajoca-servicenow-technical-analyst","title":"ServiceNow Technical Analyst","company":{"id":2732655,"name":"Hajoca","domain":"hajoca.com","url":"https://alion.io/company/hajoca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lafayette Hill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-11-02T05:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T11:24:34Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Do you enjoy building hands-on solutions in ServiceNow? Do you take pride in writing clean code and solving complex technical problems? Are you eager to explore new AI capabilities and put them into practice? If so, we’d like you to join our dedicated team as a ServiceNow Technical Analyst. \nAbout the Role: \nThe Technical Analyst is the hands-on builder for Hajoca’s ServiceNow platform. You spend most of your day in the platform itself: writing business rules and client scripts, building flows and custom actions in Flow Designer, designing forms, configuring workspaces in UI Builder, and creating catalog items in Catalog Builder, then deploying that work to production. \nYou turn business requirements into working functionality, and you hold your own work to a high standard: clean code, reusable patterns, clear documentation, and solutions that survive upgrades. You also set the technical standards for the platform and review partner company development work against them, but building is the core of the job. The role has no direct reports.\nYou will work daily with the platform lead, the platform analyst, and developers from our partner company. You will also keep learning as the platform adds new AI capabilities, including ServiceNow Otto (Now Assist) and EmployeeWorks/Moveworks.\nIn this role, you will:\nDevelop & Configure the ServiceNow Platform \nWrite and maintain server-side and client-side scripts, including business rules, client scripts, script includes, UI actions, UI policies, and scheduled jobs.\nBuild flows, subflows, and custom actions in Flow Designer, including reusable actions that other developers can use.\nDesign and build forms, including layouts, sections, views, related lists, field behavior, and form-level logic.\nConfigure ServiceNow workspaces in UI Builder, including pages, components, data resources, and actions.\nCreate and maintain catalog items in Catalog Builder, including variables, variable sets, record producers, and the fulfillment flows behind them.\nConfigure notifications, assignment rules, SLAs, roles, and access controls.\nBuild scoped applications and custom tables when the platform’s built-in options fall short.\nTest your own work, deploy it through update sets, and document every change. \nReceive and work incidents on the platform escalated from the platform lead or platform analyst, and debug difficult defects using logs, the script debugger, and flow execution details.\nBuild Integrations & Maintain Data Quality\nBuild and maintain integrations between ServiceNow and other Hajoca systems using REST and SOAP APIs, IntegrationHub spokes, import sets, and transform maps, with a MID Server where needed.\nWrite the scripts, flows, and mappings that move data, with error handling, logging, and retry behavior built in.\nTroubleshoot failed integrations by tracing authentication, payload, mapping, and scheduling problems to root cause.\nSupport identity and collaboration integrations, such as Microsoft Entra single sign-on and Microsoft Teams.\nRun data loads, migrations, and bulk updates with validation steps and rollback plans, and keep reference, user, and CMDB data clean. \nManage Platform Upgrades & Releases\nPlan and carry out ServiceNow upgrades, including family releases and patches, from sub-production through go-live.\nReview skipped changes, upgrade conflicts, and customization impact, and fix what an upgrade breaks.\nPackage work in update sets, preview and promote it across instances, and document manual steps and post-deployment verification.\nManage the environments, including cloning, plugins, store apps, and technical debt.\nWork with the platform lead in JIRA to estimate, sequence, and deliver technical work.\nEstablish & Uphold Development Standards\nBuild with the platform’s built-in capabilities first and use custom code only when it is justified and documented.\nDefine and maintain development standards, including naming conventions, scripting practices, and the criteria work must meet before it is promoted.\nReview partner company developers’ work against those standards and give specific feedback on what to fix.\nKeep standards, design notes, and knowledge articles current. \nTrain and guide junior developers, analysts, and administrators, and explain technical trade-offs plainly to stakeholders.\nExplore & Implement AI & Emerging Platform Capabilities\nLearn and work with ServiceNow’s new AI capabilities as they arrive, including ServiceNow Otto (Now Assist) and EmployeeWorks/Moveworks.\nConfigure these capabilities alongside the flows, forms, and catalog content they depend on.\nTest AI-driven experiences and recommend adjustments based on how they perform.\nSuccessfully complete required safety and compliance training programs as assigned.\nPerform other reasonably related duties as assigned by immediate supervisor and other management as required.\nAbout You: \nBachelor's degree, or equivalent education, training, or work experience.\n5+ years of hands-on ServiceNow experience as a developer or technical analyst.\nServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist a plus.\nOur ideal candidate will also: \nPossess advanced JavaScript and ServiceNow scripting skills, including business rules, client scripts, script includes, and UI actions. \nHave hands-on experience building flows, subflows, and custom actions in Flow Designer.\nBe experienced designing forms and configuring UI policies, field behavior, and views.\nHave experience configuring workspaces in UI Builder and building catalog items in Catalog Builder.\nHave proven experience designing, building, and supporting integrations through REST or SOAP APIs, import sets, or IntegrationHub, including authentication, error handling, and monitoring.\nHave hands-on experience managing ServiceNow upgrades, including family releases, patches, upgrade readiness, skipped-change review, and conflict resolution, along with update set management across multi-instance environments.\nBe experienced establishing and enforcing platform governance: development standards, promotion criteria, and review of other developers’ work, including partner company developers.\nHave hands-on experience with ITSM, CMDB, and ITOM. \nPossess strong troubleshooting skills and the ability to find root cause in complex problems.\nDemonstrate strong written and verbal communication, and the ability to influence without direct authority.\nBe willing to learn new AI technologies on the platform, including ServiceNow Otto (Now Assist) and EmployeeWorks/Moveworks.\nAdditional preferences include:\nExperience building scoped applications and reusable components.\nExperience with Service Operations Workspace and Employee Center.\nExperience with Now Assist, Virtual Agent, or other ServiceNow AI capabilities.\nExperience with modules in the Core Business Suite is a plus but not required, including Workplace and Delivery Services, Finance and Supply Chain, HR Service Delivery, Legal, Health and Safety, and Sourcing and Procurement Operations.\nExperience working alongside partner company development teams.\nExperience with Agile delivery and JIRA.\nExperience in a large, multi-site organization supporting a broad internal customer base.","description_format":"text","description_chars":7276,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Kitchens, Bathrooms & Home Improvement","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-03T00:02:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two 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