{"id":4271709,"url":"https://alion.io/job/halekulani-front-office-admin-assistant-front-office-manager-full-time","title":"Front Office Admin - Assistant Front Office Manager (Full-Time)","company":{"id":1951620,"name":"Halekulani","domain":"halekulani.com","url":"https://alion.io/company/halekulani","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T15:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T18:01:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Assistant Front Office Manager supports Front Office operations and serves as Manager on Duty, overseeing property operations and representing management in resolving guest concerns. The role coordinates guest arrivals, departures, room availability, and service recovery while working closely with other departments to deliver seamless, personalized luxury service. Responsibilities include training and mentoring staff, managing schedules and performance, and monitoring compliance with hotel policies and service standards. The position also addresses safety and security concerns and coordinates emergency response efforts to protect guests, employees, and hotel property.\nESSENTIAL FUNCTIONS\n\nOperational Oversight\nMonitor daily arrivals and coordinate arrangements for VIPs, returning guests, and groups. Escort guests as needed.\nManage room-rate availability, especially during full-house periods, to maximize occupancy and revenue while protecting guaranteed reservations.\nHandle guest relocations in accordance with established procedures and ensure room discrepancies are resolved.\nCoordinate guest arrivals, departures, and billing requirements with Sales and Catering management.\nWork closely with Front Office management to ensure timely follow-up on special concerns and guest requests.\nAct on behalf of senior management in their absence, as required, on matters involving the safety, security, and well-being of hotel guests, patrons, and employees.\nMaintain strong working relationships with all departments to support property operations and goals and resolve operational issues promptly.\nAddress safety concerns in Front Office and related areas, including workplace and guest safety, key control, and staff safety training and awareness.\nRemain on call for emergencies, including hurricanes and tsunamis, and coordinate efforts to protect lives and hotel property.\n\nGuest Experience:\nParticipate in personalized guest service, including tailored greetings, curated assistance, and seamless handoffs between departments. \nServe as the primary liaison for Front Office guest feedback and ensure timely, thoughtful service recovery as needed. Keep Rooms Division leaders informed of guest concerns, opportunities to improve service, and actions taken.\nMonitor guest satisfaction scores and implement action plans to continually improve departmental performance.\n\nTeam Leadership & Development:\nTrain and mentor service professionals to deliver gracious, intuitive luxury service while fostering professionalism, teamwork, and accountability.\nManage staff performance and development, including coaching in guest engagement, service recovery, and anticipatory service. Conduct performance evaluations, manage schedules, and oversee staffing needs.\nMonitor staff compliance with all hotel policies, standards, and procedures.\nPerform other duties as required or assigned by senior management.\nSUPERVISORY REQUIREMENTS\n\nReports To: Front Office Manager\nSupervises: Front Office Staff\nEDUCATION/EXPERIENCE\nMinimum three (3) years of experience in hotel guest services, front office operations, or related front-of-house leadership roles, preferably in a luxury environment.\nHigh school diploma or equivalent vocational training certificate, business degree, and/or college degree preferred.\nA combination of education and experience that provides the knowledge, skills, and abilities needed to meet the minimum qualifications and perform the essential functions of this position.\nLICENSES/CERTIFICATIONS\nFirst Aid/CPR certification\nLiquor Commission card for managers (blue)\nKNOWLEDGE, SKILLS, & ABILITIES\nExercise sound judgment, common sense, and initiative.\nEstablish and maintain relationships with other hotels and industry contacts.\nAbility to anticipate guest needs, respond promptly, and acknowledge all guests.\nStrong leadership presence, communication skills, and ability to motivate teams.\nEnsure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.\nMust be highly organized, detail-oriented and able to multi-task.\nMust be able to prioritize tasks while maintaining timeliness.\nAbility to maintain positive guest relations at all times.\nMust exhibit a poised and professional image and good voice image.\nProficiency in Microsoft Office and able to operate the hotel’s property management system.\nMENTAL DEMANDS\nExceptional problem-solving abilities, critical thinking skills and service-recovery finesse.\nRequires a high level of professionalism, emotional intelligence and attention to detail.\nMust be able to perform under stressful conditions while maintaining a courteous and professional demeanor.\nMust be able to work collaboratively with other team members.\nMust be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.\nPHYSICAL DEMANDS\nActivity\nOver 2/3 of the time\nAbout 2/3 of the time\nAbout 1/3 of the time\nLess than 1/3 of the time\nSeldom or Never\nSitting\nX\nClimbing\nX\nStooping, kneeling, crouching and/or crawling\nX\nStanding\nX\nWalking\nX\nHandling or fingering\nX\nEye-hand-foot coordination\nX\nUse of vision\nX\nActivity\nLess than 25 lbs\n25 to 50 lbs.\nMore than 50 lbs.\nPushing\nX\nPulling\nX\nLifting \nX\nCarrying\nX\n\nCOMMUNICATION DEMANDS\nActivity\nOver 2/3 of the time\nAbout 2/3 of the time\nAbout 1/3 of the time\nLess than 1/3 of the time\nNever\nTalking (in-person) to co-workers\nX\nTalking (in-person) to business associates (i.e. outside contractors, vendors, etc.)\nX\nTalking (in-person) to the public (including guests)\nX\nTalking on the telephone and/or video conferencing\nX\nWritten communication to co-workers\nX\nWritten communication to business associates (i.e. outside contractors, vendors, etc.)\nX\nWritten communication to the public (including guests)\nX\nSupervising employees or monitoring services provided by outside consultants, vendors and suppliers\nX\nResponding to written or verbal requests from co-workers\nX\nResponding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.)\nX\nResponding to written or verbal requests from the public (including guests)\nX\nTraining and/or giving verbal instructions\nX\nTraining and/or giving written instructions\nX\nReceiving verbal instructions\nX\nReceiving written instructions\nX\nReading\nX\nVisiting and/or working at other work sites\nX\n\nWORK ENVIRONMENT\nIndoor/Outdoor, non-air conditioned work spaces, and air-conditioned office.\nSome exposure to variable temperature and weather conditions.\nExposure to low to moderate noise levels.\nWorking in an area where vehicles are being operated.\nMATERIAL OR EQUIPMENT DIRECTLY USED\n\nComputer, calculator, telephone, copy machine, fax machine, and other equipment as required. 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