{"id":2432502,"url":"https://alion.io/job/halekulani-front-services-front-services-supervisor","title":"Front Services - Front Services Supervisor","company":{"id":1951620,"name":"Halekulani","domain":"halekulani.com","url":"https://alion.io/company/halekulani","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3358},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-08T16:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T13:43:00Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"POSITION SUMMARY\n\nAs an integral part of a team, The Front Services Supervisor is responsible for continuously looking for ways to improve each guest’s experience. The Front Services Supervisor is primary responsible of overseeing the operations of the Front Services Team to ensure seamless experience for guests and patrons. Areas and responsibility include but not limited to; supervising the welcome experience from the Porter Clerks & Front Service Attendants to providing prompt assistance for guests/patrons into and out of the hotel, coordinating pick-up and delivery of guest’s luggage/items, valet car as requested. Expected to provide exceptional guest experience to projecting a helpful attitude; provide all information and resources possible to fulfill the guests’ requests and thoughtful anticipation of their needs.\nESSENTIAL FUNCTIONS\nAs the first point of contact, warmly greet and welcome arriving guests and patrons as they enter the Hotel.\nAssist the Front Services Manager with the supervision, training, coaching, counseling, discipline of Front Services staff, ensuring compliance with all applicable company policies and procedures.\nAssist with supervising and directing the daily work, monitoring activities and performance of the Front Service Clerks and Front Service Attendants. To include scheduling day staff lunch and break times for optimum guest service. \nMaintain confidentiality of all Front Office matters (including discussions at meetings, counseling employee matters, etc.) at all times.\nAnticipate guests’ needs, respond promptly.\nAssist physically challenged travelers and other guests with special needs.\nCoordinate guests ‘requests / special services and communicates with staff and/or appropriate departments.\nWork closely with other departments and managers to enhance/personalize guest experience opportunities and ensure follow-up on any special guest requests.\nAnswer the phone in a courteous and professional manner within 2 rings.\nCoordinate collection and delivery of luggage in an efficient and timely manner and ensuring logging of all items on the “Porter Log Sheet.” \nEnsure that the guest has verified that all luggage has been accounted for.\nAssist guest with long term luggage storage request/left luggage request.\nEnsure the efficient delivery and collection of group luggage.\nAssign Front Service Attendants to drive and park guest vehicles in a safe and timely manner in order of arrival. Supervisor should delegate the flow of staff and drive. \nAssign Front Service Attendants to retrieve guest vehicles as requested and/or in the order of departure.\nKeep informed on local events/activities to recommend and provide accurate information and direction of local attractions, entertainment, facilities within or outside the property.\nPerform administrative duties as required, ie: HMS, etc.\nEnsure to maintain cleanliness, sanitation, and organization of work-related areas at all times.\nBe the “eyes and ears” for security of the Hotel.\nResponsible to report any security or safety problems, safety hazards and potential security problems to Front Services Manager or Manager on Duty immediately.\nEnsure all Front Services guests’ experiences are memorable, unique, and as per the Hotel’s standards.\nPerform other related duties as may be required or assigned by management.\nSUPERVISORY REQUIREMENTS\n\nReports To: (Primary) Front Services Manager, (Secondary) Director of Front Office Operations\n\nSupervises: Front Services Clerk, Front Services Attendant\nEDUCATION/EXPERIENCE\nHigh school diploma or equivalent certificate desired. \nMinimum 2 years prior Front Services experience, hospitality management or equivalent, strong guest/customer service skills in luxury hotel environment.\nExperience with property management system helpful.\nAny combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.\nLICENSES/CERTIFICATIONS\nValid driver’s license with an acceptable abstract. No moving violations three consecutive years.\nKNOWLEDGE, SKILLS, & ABILITIES\nEnsure familiarity with all Hotel services and features.\nFriendly, outgoing personality and professional demeanor.\nAbility to work independently, deal with interruptions and to successfully manage multiple tasks.\nWorking knowledge of basic office machines and computer software (word, excel, outlook) and use of application. Basic mathematical skills.\nAbility to drive and operate manual and automatic transmission vehicles.\nAbility to anticipate guests needs; respond promptly and acknowledge all guests.\nAbility to research, locate, organize, and retrieve resources and information relating to guest needs/request. Creativity to solve new or unique guest issues.\nAbility to input and access information in a property management system/application.\nAbility to communicate internally within the department using email.\nMust have ability to work and lead harmoniously in a team setting with fellow workers, guests, and management.\nAbility to promote positive relationships, maintain high employee morale and team spirit within the division and interdepartmentally. \nAbility to conduct on-the-job training (OJT) and assist with review of new staff to uphold Halekulani service standards and ensure consistency.\nMust be highly organized, detail-oriented and have the ability to multi-task.\nBe knowledgeable about service vendors i.e.; baggage companies, taxi, shuttle and have the ability to recommend restaurants, points of interest, tour activities, and entertainment venues.\nMust exhibit a poised and professional image and personable voice projection.\nAbility to assist Front Services Manager with scheduling the Porter Clerks and Front Service Attendants to provide maximum service to guests within budgeted guidelines.\nProficient in English language as requires ability to speak clearly to staff, managers and guests to give instructions and explanations; ability to listen to and understand managers, staff and guests; ability to receive and give instructions via telephone, computer messages, face- to- face, and in writing . \nMust be able to work various days and/or evenings including weekends and holidays pending business demands.\nConsistent attendance and punctuality is required. \nPHYSICAL AND MENTAL DEMANDS\nThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nContinuously stands in Porte Cochere/Bell desk work stations, with frequent walking, running, bending and stooping.\nFrequently pushes and pulls up to 110 pounds, lifts up to 50 pounds and carries up to 20 pounds.\nContinuously uses visual and hearing skills. \nMust be physically able to access all work areas and perform all task and services required to fully perform the requirements of the job. Physical hazards may be present.\nRequires working under deadlines and pressure; dealing with difficult people or situations involving customer service issues; and establishing and maintaining cooperative and productive work relationships. Must have outgoing, positive attitude in dealing with guests, management and employees.\nAble to handle multiple priorities; anticipate needs of the company and guests; resolve basic customer service issues.\nWORK ENVIRONMENT \nAbility to work any days or hours.\nOutdoors in an area that is exposed to humidity, noise, and vehicular exhaust.","description_format":"text","description_chars":7653,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T09:44:35Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.482,"p_room":0.35,"age_days":35,"expected_fill_days":16,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-13T17:16:53Z"},"pay":null,"html_url":"https://alion.io/job/halekulani-front-services-front-services-supervisor","json_url":"https://alion.io/job/halekulani-front-services-front-services-supervisor.json","meta":{"generated_at":"2026-10-13T17:16:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26363,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1951620},"rest":"https://alion.io/mcp/rest/get_company?id=1951620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhalekulani-front-services-front-services-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhalekulani-front-services-front-services-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhalekulani-front-services-front-services-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/halekulani-front-services-front-services-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhalekulani-front-services-front-services-supervisor"}]}