{"id":2432504,"url":"https://alion.io/job/halekulani-room-reservations-reservations-agent","title":"Room Reservations - Reservations Agent","company":{"id":1951620,"name":"Halekulani","domain":"halekulani.com","url":"https://alion.io/company/halekulani","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":784},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Use","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-08T16:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T00:51:33Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"As an integral part of a team, the Reservation Agent is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to providing prompt, courteous and efficient handling of all requests for guest reservations, changes, cancellations, and general hotel information received by phone, fax, mail, and electronic mail internally and externally. \nESSENTIAL FUNCTIONS\nAnswer telephone calls within 3 rings, using correct salutations and telephone etiquette according to Halekulani standards.\nIdentify needs of the guest, Room Reservations and/or Dining Reservations\nEffectively communicate with guests regarding all aspect of Halekulani and Halepuna.\nAccess guest history records to best service guests and their preferences, maintain accurate information in guest history files to ensure maximum accuracy and recognition.\nDescribe room accommodations, room layouts and locations, rates, packages, all hotel amenities, facilities, services, and events to all potential guests to successfully sell hotel rooms.\nExplain guarantee and cancellation/deposit policies to callers, create confirmation letters, credit card authorization forms and processing of deposits and wire transfers.\nUnderstand and be able to communicate hotel availability throughout the year and recognize high season cancellation/deposit policies to the guest and suggest alternate dates for sold out periods and maximize rates for all reservations,\nAssist callers with reserving of airport transfers to/from the airport and accommodate any guest requests to the best of your ability (dining reservations, amenity orders, etc).\nCreate group masters for group reservations and wholesalers and block allotments and input group rooming lists into the PMS system.\nMaintain complete knowledge of:\nAll hotel facilities/services, hours of operation.\nAll guests’ table locations.\nDates/times/seating availability for any given day.\nRestricted dates/times.\nMenus, forms, weddings, coupons, packages, and promotions.\nVarious forms, policies, and directions to the hotel.\nSpecific arrangements between hotel and travel agencies, corporate reservations center.\nEntertainment/special events scheduled in the hotel.\nAccess, input and maintain Halekulani Dining Reservations in OpenTable \nMaximize the restaurant dining reservations following established guidelines. \nCoordinate details with support departments (i.e. Bake Shop, Flower Shop, Chefs, etc.) to ensure awareness of guest events. \nMaintain confidentiality of guest information and pertinent hotel data.\nMaintain a clean and neat appearance at all times in your grooming and in your work area.\nPerform all other duties as may be required or assigned by the Reservations Manager.\nMaintain complete knowledge of and comply with all departmental policies/service procedures/standards.\nResolve guest concerns ensuring satisfaction while remaining calm and courteous; notify management for correction, as appropriate.\nSUPERVISORY REQUIREMENTS\nReports To: Reservations Manager \nSupervises: None \nEDUCATION/EXPERIENCE\nHigh school diploma or equivalent vocational training certificate.\nBasic computer skills (Microsoft Word, Excel, Outlook, etc.).\nSome college or training in the hospitality industry.\nReading, writing and oral proficiency in the English language.\nPrefer fluency in a foreign language, preferably Japanese.\nPrefer previous experience as a Reservations Agent or sales representative (2 years).\nAny combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.\nLICENSES/CERTIFICATIONS\nN/A\nKNOWLEDGE, SKILLS, & ABILITIES\nAbility to anticipate guest needs; respond promptly and acknowledge all guests.\nEnsure familiarity with all hotel services and features to explain and answer any questions a caller may have.\nMust be very detail oriented and thorough follow up on all reservation tasks.\nBasic computer skills (Microsoft Word, Excel, Outlook, etc.) and knowledge and prior experience with hotel PMS systems.\nExcellent speech and hearing necessary for talking on the phone.\nPHYSICAL DEMANDS\nThe physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMust remain in stationary sitting position throughout majority of the work shift (about 95%).\nContinuous typing and computer use throughout majority of the work shift (about 95%).\nWORK ENVIRONMENT\nIndoor, air-conditioned office\nIndoor/Outdoor, non-air conditioned\nExposure to variable temperature conditions.\nExposure to variable noise levels.\nExposure to dust, chemicals, fumes, mites, and/or odor hazards.\nExposure to fumes; dusts; chemicals; and odor hazards\nFlexible work schedule is a requirement for this position (any day &time)","description_format":"text","description_chars":5039,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T09:44:35Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.45,"age_days":38,"expected_fill_days":24,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/halekulani-room-reservations-reservations-agent","json_url":"https://alion.io/job/halekulani-room-reservations-reservations-agent.json","meta":{"generated_at":"2026-10-19T03:51:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1951620},"rest":"https://alion.io/mcp/rest/get_company?id=1951620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhalekulani-room-reservations-reservations-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhalekulani-room-reservations-reservations-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhalekulani-room-reservations-reservations-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/halekulani-room-reservations-reservations-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhalekulani-room-reservations-reservations-agent"}]}