{"id":1897092,"url":"https://alion.io/job/haleon-operations-and-support-associate-regulatory","title":"Operations and Support Associate - Regulatory","company":{"id":452117,"name":"Haleon","domain":"haleon.com","url":"https://alion.io/company/haleon-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":41,"ghost_share":0,"stale_share":0.024,"repost_share":0.049,"time_to_fill_p50_days":20,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-05T08:52:34Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-29T01:11:32Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.\nOur trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.\nNow it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.\nHello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.\nWith category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.\nThis is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.\nAbout the role\nThe Operations and Support Associate- Regulatory, supports the Regulatory Affairs teams with operational use of Haleon’s regulatory systems to carry out the business functions of regulatory affairs associated capabilities.\nThe role will involve interaction with business users and Tech partners as a primary support role, including business user support, system enhancements, training, communications, and testing. User support includes request and issue resolution and general user assistance.\nRole Responsibilities\nProvides input and support on queries from business regarding regulatory and related systems functionality as assigned.\nGather user requirements and identify impacts on other components of the system environment.\nWork in close collaboration with Operations and Support colleagues to provide input on impact of enhancements and change requests across all systems. •Accountable for resolving and escalating applicable incidents, act upon user requests in collaboration with Tech colleagues as necessary.\nContribute to discussions with business stakeholders to understand business requirements, enhancements, and product roadmap, support the documentation of internal processes, user requirements, written standards, communications and training development and content.\nParticipate in all aspects of informal testing and formal user acceptance testing for releases and changes.\nSupport internal and external audits and HA and LP inspection requests as needed. Provide user guidance and support including access and incident management tasks.\nResponsible for management of organization, personnel and product profiles. •Responsible for configuration of PV reporting rules for Health Authorities and License Partners.\nProvide consultation and troubleshooting support for user issues, document management, system management and other problems.\nBasic Qualifications:\nBachelor’s degree in life sciences or information technology or other related area.\n8-10 minimum years pharmaceutical industry and/or consumer goods industry knowledge and experience.\nExperience with Veeva Vault RIMS configuration or equivalent RIM systems.\nExperience in regulatory operations, submissions or publishing systems.\nExperience in regulatory data management and lifecycle processes.\nUnderstanding of GxP computer system validation (CSV) principles as applied to configuration changes in a regulated environment.\nStrong troubleshooting and root-cause analysis skills, with the ability to manage & support tickets.\nKnowledge in Regulatory requirements and submissions across EU, US and Global markets.\nExperience of working within Agile delivery methodology with an understanding of the system development life cycle a plus.\nKnowledge of JIRA backlog and requirement management\nSupport User testing and execution oversight.\nTrack record of success in continuous improvement, innovative work practices and driving change.\nExcellent interpersonal and written and verbal communications skills with a proven ability to interact well with all levels.\nCustomer service orientation and ability to communicate professionally to diverse cross-functional non-technical and technical audiences.\nExperience in work requiring attention to detail and excellent follow-up.\nSelf-motivated, able to resolve issues with cross-functional teams with minimal supervision.\nLocation - this role is based in: Hyderabad Please save a copy of the job description, as this may be helpful to refer to once the advert closes.\nDiversity, Equity and Inclusion\nAt Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.\nWe’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.\nWe believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.\nJob Posting End Date\n2026-11-04Equal Opportunities\nHaleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. \nDuring the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. \nThe personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.\nAdjustment or Accommodations Request\nIf you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.\nNote to candidates\nThe Haleon recruitment team will contact you using a Haleon email account (@haleon.com). 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