People Solution Specialist

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Are you looking for an opportunity to enhance your knowledge of human resource policies and procedures in a fast-paced Human Resources Support Center? If so, this is the role for you.

As a People Solution Specialist, you will be responsible for providing consistent, high-quality customer care and service excellence to all Haleon businesses. You will also assist and facilitate employee and manager inquiries and requests.

Please note: This is a 6-month fixed-term contract position (契約社員). This role offers an excellent opportunity to gain valuable HR operations experience within a global healthcare company while contributing to a high-performing People Services team.

This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:

• Provide transactional Human Resource support using Workday across all processes and business units in a service center environment
• Ensure service levels and customer satisfaction is achieved
• Support client groups with responses to direct queries being received via email, web submit and phone
• Provision of advice and guidance as first line of contact for basic Human Resource questions
• Administrative support to Human Resource and shared services
• Manage the quality of data and maintain records in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits
• Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services
• Support continuous improvement activities to further simplify and standardize processes
• Responsible for Human Resource services standard reports
• Handling of SPII and PII in a confidential manner, while maintaining appropriate privacy, compliance and risk management guidelines
• Process Human Resource partner transaction
• Support Human Resource Managers, Specialists and employees with inquiries
• Manage employee leaves in the Workday profile and with our 3rd party vendor
• Responsible for employee records and filing

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s degree in business, Human Resources or a combination of education and/or work experience (consult manager on relevant work experience)
• Experience with Human Recourse Process and Practices
• Bilingualism is mandatory, French and English (Canada only)
• Experience in delivering exceptional customer service

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• 1+ years’ Experience in Human Resources and knowledge of Human Resource concepts
• Experience in working with Human Resource systems
• Advanced user in Microsoft Excel
• Ability to communicate clearly both written and verbal French and English (Canada only)
• Must have attentive listening skills and high attention to detail
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Capability to problem solving and analyze data
• Ability to accurately identify needs, investigate options and partner with Human Resource to roll out business solutions
• Ability to maintain confidentiality

Why Haleon?

Our Win as One Framework is a simple, stretching definition of our future direction. It includes our purpose, ambitions, strategic drivers, and behavior's that will enable us to Win as One. This framework guides our decision-making, strategy, and culture. The successful candidate will demonstrate the following capabilities:

• Consumer first, always: Engage key business counterparts and operational stakeholders to deliver operational execution of Haleon strategies related to eCommerce activities, always putting the consumer first.
• Collaborate for impact: Establish and maintain relationships with critical groups to ensure customer knowledge is utilized to inform and deliver on the eCommerce roadmap, collaborating for impact.
• Unlock value, at pace: Drive business process improvement throughout the commercial and operational support teams, unlocking value at pace.
• Grow myself and others: Continuously look for opportunities to learn, build skills, and share learning, growing myself and others.

Code of Conduct as a Leader within Haleon :

As a manager, you have an important responsibility to ensure that this Code is applied correctly and to promote an ethical culture.

• Be the role model that brings our Code to life, by always acting with the highest ethical standards.
• Ensure your team, especially new members, are familiar with our Code and the Ethics & Compliance contact, in your market.
• Maintain an environment of trust that allows all to Speak Up, reinforcing the guarantee of anonymity and non-retaliation.
• Listen to your team and promptly raise any compliance concerns you become aware of.
• Make any necessary corrective and preventive decisions, in a timely manner.
• Recognize those in your team who display ethical behavior; share examples of good ethical decision-making, so all understand how we expect them to act.
• Provide timely support into any company investigation of potential wrongdoing

Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.