{"id":4093955,"url":"https://alion.io/job/haleon-principal-engineer-cross-functional-services","title":"Principal Engineer - Cross Functional Services","company":{"id":452117,"name":"Haleon","domain":"haleon.com","url":"https://alion.io/company/haleon-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":44,"ghost_share":0,"stale_share":0.045,"repost_share":0.136,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AIOps","optional":false},{"name":"ITSM","optional":false},{"name":"Platform Engineering","optional":false},{"name":"ServiceNow","optional":false},{"name":"FinOps","optional":true}],"status":"live","first_seen_at":"2026-11-11T20:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T20:35:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking a Principal Engineer, Cross Functional Services Engineering (CFSE) to lead the design, delivery, and continuous evolution of enterprise service management solutions across Haleon. This role combines deep technical expertise, product ownership, stakeholder management, and program leadership to drive innovation and operational excellence across critical platforms, primarily ServiceNow and OpsRamp.\n\nAs a key member of the CFSE Engineering team, you will partner with business and technology stakeholders to define strategic roadmaps, deliver scalable solutions, and ensure the effective operation of enterprise services. You will oversee one or more products and capabilities including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Event Management, LSD, IRM, Employee Self-Service, Strategic Portfolio Management, HR Service Delivery, Customer Service Management, Integration Frameworks, Monitoring Tools, AIOps, and Command Centre solutions.\n\nYou will lead Agile product teams and managed service partners, ensuring successful delivery of programs, platform enhancements, integrations, and custom application development while aligning with Haleon's enterprise architecture strategy. The role requires a strong balance of technical leadership, product ownership, program management, and stakeholder engagement to drive business value and continuous improvement.\n\nRole Responsibilities:\nLead the design, implementation, and continuous improvement of enterprise service management solutions across the CFSE portfolio.\nAct as an Architect and Product Owner for one or more service domains, including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, LSD, IRM, Event Management, Employee Self-Service, Strategic Portfolio Management, HR Service Delivery, Customer Service Management, Integrations, AIOps, or Monitoring platforms.\nDevelop and maintain product roadmaps, ensuring alignment with business priorities, technology strategies, and enterprise architecture standards.\nPartner with business and technology stakeholders to understand requirements, identify opportunities, and deliver innovative solutions that create business value.\nDirect Agile DevOps squads and managed service partners to deliver product enhancements, platform capabilities, and transformation initiatives.\nOversee the operational performance, support, and continuous improvement of assigned products and services.\nLead large-scale integration and automation initiatives, ensuring seamless connectivity across platforms and enterprise systems.\nProvide technical leadership and guidance on platform architecture, custom application development, and integration frameworks.\nApply strong program and project management discipline to manage multiple initiatives, risks, dependencies, budgets, and delivery milestones.\nCollaborate with the CTO Enterprise Architecture team to ensure alignment with Haleon's technology ecosystem and strategic direction.\nDrive service excellence through governance, reporting, performance management, and vendor oversight.\nFoster strong relationships with stakeholders, influencing decision-making and building trusted partnerships across the organization.\n\nBasic Qualifications:\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.\n10 to 15 years of experience in Enterprise Service Management, ServiceNow platform engineering, IT Operations, or related technology domains within large, complex organizations.\nSignificant experience in Enterprise Service Management within a large, complex corporate environment.\nProven experience delivering technology projects and programs from inception through implementation.\nStrong expertise in the ServiceNow platform, including configuration, development, administration, and platform governance.\nExperience managing Agile product teams and delivering solutions through DevOps practices.\nStrong understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.\nExperience designing and implementing enterprise integrations, APIs, and web services.\nDemonstrated ability to manage vendor and managed service provider relationships.\nStrong stakeholder management, communication, and relationship-building skills.\nExperience leading cross-functional teams and driving strategic technology initiatives.\n\nPreferred Qualifications:\nAdvanced knowledge of ServiceNow modules such as ITSM, ITOM, CMDB, LSD, IRM, HR Service Delivery, Strategic Portfolio Management, and Customer Service Management.\nExperience with monitoring, event management, AIOps, observability, and command center solutions.\nStrong enterprise architecture experience, including integrating multiple platforms and designing common service management ecosystems.\nHands-on experience with automation frameworks, integration platforms, and custom application development.\nProven track record of delivering large-scale transformation programs through third-party partners and managed service providers.\nExperience with ServiceNow Project & Portfolio Management (PPM) and large-scale program governance.\nKnowledge of cloud operations, Cloud FinOps, and service integration frameworks.\nExperience driving continuous improvement initiatives and operational excellence programs.\nServiceNow certifications and/or relevant industry certifications in ITSM, Agile, Architecture, or Program Management.\nAbility to influence senior stakeholders and contribute to strategic technology planning.\n\nTeam Overview:\nThe Cross Functional Services Engineering (CFSE) team is part of the Haleon CTO organization and is responsible for enabling and optimizing enterprise service management capabilities across the business. The team supports and evolves critical functions including:\nSelf-Service Portal\nIncident and Major Incident Management\nChange Management\nConfiguration Management Database (CMDB)\nLSD and IRM\nService Integration & Management (SIAM)\nCloud FinOps\nFinance Operations\nProject Delivery Framework\nTech4Tech Automation\nVendor Performance Management\nThe team plays a pivotal role in driving digital transformation, service excellence, automation, and operational efficiency across Haleon's technology landscape.\nSkills\nAPI, APIs, CMDB, ITOM, ITSM, Integrations, ServiceNow, Web Services","description_format":"text","description_chars":6312,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["OTC & Consumer Health Products"],"lifecycle":[{"event":"open","at":"2026-11-11T20:35:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["seen:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/haleon-principal-engineer-cross-functional-services","json_url":"https://alion.io/job/haleon-principal-engineer-cross-functional-services.json","meta":{"generated_at":"2026-11-12T23:58:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":50675,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452117},"rest":"https://alion.io/mcp/rest/get_company?id=452117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhaleon-principal-engineer-cross-functional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhaleon-principal-engineer-cross-functional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhaleon-principal-engineer-cross-functional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/haleon-principal-engineer-cross-functional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhaleon-principal-engineer-cross-functional-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4093955}},{"tool":"search_jobs","arguments":{"company":"haleon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4093955},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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