{"id":2463553,"url":"https://alion.io/job/haleon-sales-rep-experience-manager","title":"Sales Rep Experience Manager","company":{"id":452117,"name":"Haleon","domain":"haleon.com","url":"https://alion.io/company/haleon-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":51,"ghost_share":0,"stale_share":0.02,"repost_share":0.039,"time_to_fill_p50_days":14,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warren, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":136000,"max":187000,"currency":"USD","period":"year","gross":null,"usd_annual":187000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T17:52:38Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T09:16:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.\nOur trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.\nNow it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.\n* Please note: The internal deadline for applications is Oct. 6th, 2026. \nBackground and Context\nThe Commercial Digital Services Value Pool, within Haleon’s Digital & Technology Function, is a large-scale enterprise transformation portfolio designed to unlock more than £250m in commercial benefits over 3-5 years, powered by over £100m of targeted digital investment. The portfolio spans four strategic pillars:\n· Investment Effectiveness - prioritising digital and technology spend against the highest-value opportunities.\n· Go-to-Market & Pharmacy Transformation - modernising commercial execution models and elevating the pharmacy channel.\n· Salesforce of the Future - equipping field teams with advanced digital tools, insights, and data-driven ways of working.\n· Digital Experiences - enabling seamless, personalised customer and patient interactions through best-in-class digital capabilities.\nProduct Experience Design is responsible for defining how Haleon creates value through digital products, services and experiences. Bringing together Product Strategy, Experience Strategy, Service Design, Research and Experience Design, the function shapes how consumers, customers, experts and colleagues engage with Haleon across every touchpoint.\nThe team defines the future-state experience ecosystem across content, media, data, platforms, personalisation and intelligent services, ensuring enterprise investments translate into experiences that people actively choose to use, trust and return to. Product Experience Design acts as both a strategic partner and design authority across Digital & Technology, helping shape product direction, experience standards and future growth opportunities.\nAbout the role\nThe Sales Rep Experience Manager is responsible for defining the future experience strategy for Haleon's sales representatives globally.\nThe role focuses on understanding how sales representatives interact with customers, processes, data, tools and content in order to identify opportunities that improve effectiveness, engagement and customer outcomes.\nThrough research, service design and innovation, the role defines future-state experiences that enable sales representatives to create greater value for customers and the business.\nRole Responsibilities\nCustomer & Colleague Insight\nDevelop deep understanding of sales representative needs, behaviours and challenges.\nConduct research with field teams and key stakeholders.\nDefine personas, behavioural profiles and audience frameworks.\nAnalyse operational challenges and identify strategic improvement opportunities.\nTranslate research findings into clear strategic recommendations.\nJourney Mapping & Experience Design\nMap end-to-end sales representative journeys across planning, preparation, engagement and follow-up activities.\nIdentify pain points, inefficiencies and moments that matter.\nDevelop future-state journeys, service models and experience concepts.\nPrioritise experience opportunities that improve effectiveness and engagement outcomes.\nOpportunity Identification\nIdentify strategic opportunities that address both colleague and business needs.\nFacilitate opportunity assessment and strategic analysis activities.\nEvaluate ideas against business goals, user desirability and enterprise strategy.\nConduct SWOT and opportunity assessments.\nBuild prioritised recommendations for further exploration.\nDiscovery & Governance\nSupport discovery intake and prioritisation activities.\nPrepare Stage Gate documentation and strategic recommendations.\nFacilitate stakeholder alignment sessions and pre-governance reviews.\nSupport investment discussions through research and business insight.\nStrategic Alignment & Architecture\nEngage Architecture and Technology teams to assess potential opportunities.\nContribute to current-state and future-state capability assessments.\nIdentify opportunities for capability reuse and cross-programme alignment.\nSupport future-state process and experience design work.\nInnovation & Experimentation\nTest assumptions and hypotheses around effectiveness, experience quality and adoption.\nValidate concepts with users and stakeholders.\nExplore opportunities involving automation, AI and emerging technologies.\nUse experimentation and learning to refine future experience direction.\nBasic Qualifications:\n· Experience in sales enablement, customer experience, product experience, commercial excellence or digital transformation.\n· Experience improving user journeys, workflows or customer-facing processes.\n· Strong stakeholder management across business and technology teams.\n· Ability to translate user needs into product and experience requirements.\n· Experience supporting technology-enabled transformation initiatives\nPreferred Qualifications:\n· Experience with CRM platforms, sales enablement tools or customer engagement technologies.\n· Experience supporting pharmaceutical, healthcare, consumer health or B2B sales organisations.\n· Understanding of customer data, personalisation and AI-enabled engagement.\n· Familiarity with field force effectiveness and omnichannel engagement models.\n· Interest in the future of AI-assisted sales interactions and Experience as a Service.\nCompensation: The salary range for this role is $136,000 - 187,000. plus an 18% on-target bonus.\nLocation: This role is based in based in Warren, NJ, and follows a hybrid model, requiring a minimum in-office presence of 3 days per week.\nPlease save a copy of the job description, as this may be helpful to refer to once the advert closes.\nPlease save a copy of the job description, as this may be helpful to refer to once the advert closes.\nDiversity, Equity and Inclusion\nAt Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.\nWe’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.\nWe believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.\nBenefits\nHaleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.\nJob Posting End Date\n2026-11-12Equal Opportunities\nHaleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. \nDuring the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. \nThe personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.\nPlease note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.\nAccommodation Requests\nIf you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to . Please include the following in your email: \nUse subject line: ‘Haleon Careers: Job Accommodation Request’ \nYour Name and contact information \nRequisition ID and Job Title you are interested in \nLocation of Requisition (city/state or province/country) \nDescription of specific accommodation you are requesting \nPlease note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.\nNote to candidates\nThe Haleon recruitment team will contact you using a Haleon email account (@haleon.com). 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