{"id":4213791,"url":"https://alion.io/job/halifax-public-libraries-manager-it-operations","title":"Manager, IT Operations","company":{"id":1049916,"name":"Halifax Public Libraries","domain":"halifaxpubliclibraries.ca","url":"https://alion.io/company/halifaxpubliclibraries","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Halifax, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Halifax Public Libraries invites applications for the full-time, permanent position of Manager, IT Operations within the Information Technology Department located at Halifax North Memorial Public Library.\nEach day at Halifax Public Libraries will bring new opportunities and challenges. Your skills and experience will make you a key part of our team. Like us, you are people centric and purpose driven and committed to building an inclusive and high performing organization.\nJOB SUMMARY\nUnder the direction of the Director, Information technology, the Manager, IT Operations leads the implementation, maintenance and support of the Library's IT infrastructure and services. As both a people leader and senior technical resource, the Manager ensures reliable and effective technology operations. As a member of the Management Team, The Manager collaborates with organizational leaders, particularly the Manager, IT Service Design. The Manager, IT Operations participates in policy development and planning and is responsible for implementing major technology based initiatives and for providing products and services that enhance the support of the Library's goals.\nKEY RESPONSIBILITIES\nInformation Technology:\nServes as a senior technical resource and manages day-to-day Technology Support operations.\nOversees network infrastructure, service architecture, servers, and the Integrated Library System (ILS).\nLeads technical problem resolution and supports service reliability.\nManages the Help Desk in collaboration with the IT Support Lead.\nOversees IT hardware, software, mobile devices, and support resources, including procurement and inventory management.\nEvaluates hardware and software and recommends acquisition, maintenance, replacement, and retirement.\nPartners with the Director, IT on technology procurement, Requests for Proposals (RFPs), and related initiatives.\nContributes technical expertise to committees, working groups, and technology initiatives.\nService Excellence:\nCollaborates with the Director, IT and Manager, IT Service Design on service design.\nLeads the IT Support team in in executing plans and achieving service objectives.\nBuilds client and community partnerships to identify needs and improve service delivery.\nLeads service improvements, change initiatives, and complex problem resolution.\nContributes to departmental priorities and goals aligned with strategic and business plans.\nLeads and participates in cross-functional teams and technology initiatives.\nStaffing Excellence:\nCommunicates team priorities and objectives, service model, and core values.\nBuilds team expertise and fosters collaboration with colleagues and other managers.\nCreates an inclusive environment where people feel empowered to contribute and solve problems.\nLeads recruitment, performance management, coaching, and professional development, ensuring staff have the resources and support they need.\nCollaborates with the Director, IT and HR to address employee matters and support staff development.\nPromotes a respectful, inclusive workplace that values diversity and treats all individuals with dignity and respect.\nAssessment and Evaluation:\nIdentifies issues, solves problems, and designs and implements effective processes.\nMakes informed decisions and measures achievements by analyzing accurate data and information;\nMonitors progress, reports results, and takes corrective action as needed.\nIdentifies and mitigates operational risks.\nAccountability:\nEnsures individual and team accountability for achieving results.\nManages budgets, monitors expenditures and variances, identifies financial risks and opportunities, and oversees grant applications and reporting in collaboration with the Director, IT.\nDisplays, promotes, and performs work duties in a positive and safe way and displays safety awareness at all times;\nSupports and shows leadership by working to health and safety standards, following health and safety policies and procedures and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions and improvement possibilities.\nEDUCATION & EXPERIENCE\nGraduate Degree in Information Services, or another related field and 4 years of related experience.\nOR\nDegree/Diploma in Information Technology or IT related field, or IT related certification from a recognized post secondary institution and 6 years of related experience.\nSpecific Knowledge & Technical Experience:\nRequired:\nRead and write English\nExcellent communication skills\nConflict resolution skills\nCustomer service skills\nPublic speaking and presentation skills\nLeadership experience and ability to provide instruction, coaching and training\nExtensive experience maintaining, troubleshooting, configuring Information Technology\nNetwork administration experience\nUnix and Windows Server support experience\nDemonstrated ability to address staff performance issues\nAwareness of current technology and trends\nStrong team and project leadership skills\nBasic computer knowledge and skills including:\nFunctions of a web browser\nMicrosoft office applications\nSocial media applications\nIntermediate technology skills including:\nWillingness to learn and experiment with additional tools and technologies\nWillingness to support others in learning technical skills and concepts\nAdvanced technology skills including:\nExperience evaluating technology-related training and programs\nExperience with technology troubleshooting at an intermediate level\nAssets:\nFamiliarity of Technology trends in public libraries\nKnowledge of Creative/Makerspace technologies (Examples: 3D printers, vinyl cutters)\nFamiliarity with Audio Visual technology\nCORE COMPETENCIES\nServing with Care\nRespect for Diversity, Welcome and Value Inclusion\nLearning and Growth Mindset\nCommunication\nResilience\nLEADERSHIP COMPETENCIES\nStrategic thinking\nResource Management\nLeading and Developing Others\nAccountability\nHalifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants' needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.\nScreening of candidates will begin on November 30th, however the posting will remain open until the position is filled. 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