{"id":4213789,"url":"https://alion.io/job/halifax-public-libraries-manager-it-service-design","title":"Manager, IT Service Design","company":{"id":1049916,"name":"Halifax Public Libraries","domain":"halifaxpubliclibraries.ca","url":"https://alion.io/company/halifaxpubliclibraries","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Halifax, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Halifax Public Libraries invites applications for the full-time, permanent position of Manager, IT Service Design within the Information Technology Department located at Halifax North Memorial Public Library.\nEach day at Halifax Public Libraries will bring new opportunities and challenges. Your skills and experience will make you a key part of our team. Like us, you are people centric and purpose driven and committed to building an inclusive and high performing organization.\nJOB SUMMARY\nUnder the direction of the Director, Information Technology, the Manager, IT Service Design oversees the development of services, programs, and training to improve access, experience and familiarity with technology. They manage a team of specialists who, through consultation and collaboration, identify and deliver service improvements for the public and staff. An integral member of the Management Team, the Manager, IT Service Design works closely and collaboratively with all leaders, particularly with the Manager, IT Operations. The Manager, IT Service Design participates in policy, procedure, and guideline development, and contributes to the implementation and support of major technological service initiatives.\nKEY RESPONSIBILITIES\nInformation Technology:\nManages the continuous improvement of IT services for internal and external clients.\nIdentifies areas for service improvement in consultation with clients\nContributes to the development, implementation, and evaluation of new services.\nLeads and participates in committees, working groups, and technology initiatives.\nOversees technology-based library programs, events, and supporting device collections.\nDevelops IT training programs and resources aligned with strategic goals.\nEvaluates technology and accessibility needs to inform hardware, software, and resource procurement, maintenance, and removal.\nCollaborates with others to enhance customer experience.\nPartners with the Director, IT and Manager, IT Operations on technology procurement and Requests for Proposals (RFPs).\nService Excellence:\nCollaborates with the Director, IT and Manager, IT Operations on service design\nLeads the IT Access team in executing plans and achieving service objectives.\nBuilds collaborative relationships with clients to identify needs, respond and improve services.\nLeads service improvements and change initiatives to enhance service delivery.\nResolves complex technology service issues in consultation with the Director, IT.\nDevelops and maintains relationships with key contacts and community partners.\nContributes to departmental priorities and goals aligned with strategic and business plans.\nLeads and participates in cross-functional teams and technology initiatives.\nStaffing Excellence\nCommunicates team priorities and objectives, service model, and core values.\nBuilds team expertise and fosters collaboration with colleagues and other managers.\nCreates an inclusive environment where people feel empowered to contribute and solve problems.\nLeads recruitment, performance management, coaching, and professional development, ensuring staff have the resources and support they need.\nCollaborates with the Director, IT and HR to address complex employee matters and support staff development, wellness, and safety.\nPromotes a respectful, inclusive workplace that values diversity and treats all individuals with dignity and respect.\nAssessment and Evaluation:\nIdentifies issues, solves problems, and designs and implements effective processes;\nMakes informed decisions and measures achievements by analyzing accurate data and information;\nObserves progress towards desired results; takes corrective action when necessary;\nPrepares reports and statistics.\nIdentifies and mitigates operational risks.\nAccountability:\nEnsures individual and team accountability for achieving results.\nManages budgets, monitors expenditures and variances, identifies financial risks and opportunities, and oversees grant applications and reporting in collaboration with the Director, IT\nDisplays, promotes, and performs work duties in a positive and safe way and displays safety awareness at all times;\nSupports and shows leadership by working to health and safety standards, following health and safety policies and procedures and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions and improvement possibilities.\nEDUCATION & EXPERIENCE\nGraduate Degree in Information Services, or another related field and 4 years of related experience.\nOR\nDegree/Diploma in Information Technology or IT related field, or IT related certification from a recognized post secondary institution and 6 years of related experience.\nSpecific Knowledge & Technical Experience:\nRequired:\nRead and write English\nExcellent communication skills\nConflict resolution skills\nCustomer service skills\nPublic speaking and presentation skills\nLeadership experience and ability to provide instruction, coaching and training\nExtensive experience maintaining, troubleshooting, configuring Information Technology\nDemonstrated ability to address staff performance issues\nAwareness of current technology and trends\nStrong team and project leadership skills\nBasic computer knowledge and skills including:\nFunctions of a web browser\nMicrosoft office applications\nSocial media applications\nIntermediate technology skills including:\nWillingness to learn and experiment with additional tools and technologies\nWillingness to support others in learning technical skills and concepts\nAdvanced technology skills including:\nExperience evaluating technology-related training and programs\nExperience with technology troubleshooting at an intermediate level\nAssets:\nFamiliarity of Technology trends in public libraries\nKnowledge of Creative/Makerspace technologies (Examples: 3D printers, vinyl cutters)\nFamiliarity with Audio Visual technology\nCORE COMPETENCIES\nServing with Care\nRespect for Diversity, Welcome and Value Inclusion\nLearning and Growth Mindset\nCommunication\nResilience\nLEADERSHIP COMPETENCIES\nStrategic thinking\nResource Management\nLeading and Developing Others\nAccountability\nHalifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants' needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.\nScreening of candidates will begin on November 30th, however the posting will remain open until the position is filled. We thank you for your interest in employment with Halifax Public Libraries, however, only those candidates selected for an interview will be contacted.","description_format":"text","description_chars":6788,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T01:56:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["seen:4","win:early"],"computed_at":"2026-11-13T03:18:31Z"},"pay":null,"html_url":"https://alion.io/job/halifax-public-libraries-manager-it-service-design","json_url":"https://alion.io/job/halifax-public-libraries-manager-it-service-design.json","meta":{"generated_at":"2026-11-13T03:18:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6901,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049916},"rest":"https://alion.io/mcp/rest/get_company?id=1049916"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhalifax-public-libraries-manager-it-service-design"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhalifax-public-libraries-manager-it-service-design"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhalifax-public-libraries-manager-it-service-design"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/halifax-public-libraries-manager-it-service-design\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhalifax-public-libraries-manager-it-service-design"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4213789}},{"tool":"search_jobs","arguments":{"company":"halifaxpubliclibraries.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4213789},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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