{"id":1738941,"url":"https://alion.io/job/hallcon-call-center-agent-days-b-2","title":"Call Center Agent - Days B","company":{"id":2384353,"name":"Hallcon","domain":"hallcon.com","url":"https://alion.io/company/hallcon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":92,"open_postings":280,"ghost_share":0,"stale_share":0.321,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lenexa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-02T06:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-04T04:33:35Z","board_verified":false,"closed_at":"2026-11-04T04:33:35Z","days_open":32,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":31},"description":"Position: Call Center Agent (In-Office, Day Shift – B Schedule)Location: Lenexa, KSPay: $17.30 ($1.50 for a base rate of $18.80)Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday; alternate Wednesday\n\nCompany Overview:Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients—including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.\n\nAbout the Role:We’re seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.\n\nWhat You’ll Do:\nCoordinate and ensure timely coverage of driver trips\nMonitor trip accuracy and provide support where needed\nEscalate issues to field operations or customers when appropriate\nMaintain up-to-date and accurate records in our internal systems\nCommunicate professionally with field management and other team members\nTake on additional tasks as assigned\n\nWhy You’ll Love Working Here:\nMeaningful work that keeps essential industries moving\nSupportive, responsive leadership and a collaborative team culture\nEquipment provided and systems in place to help you succeed\nOpportunity to grow within a stable, purpose-driven organization\nHigh autonomy with clear expectations\nCompetitive pay and benefits in a casual, professional work setting\n\nWhat We’re Looking For:\nExcellent attendance and reliability—your presence matters\nStrong typing and 10-key skills\nSolid phone communication and customer service abilities\nComfortable working in an office environment\nHigh school diploma or equivalent\n6+ months of dispatch or customer service experience (preferred)\n\nWe offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.","description_format":"text","description_chars":2181,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Fleet Management","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-03T01:52:31Z"},{"event":"close","at":"2026-10-14T20:32:28Z"},{"event":"reopen","at":"2026-10-20T05:55:30Z"},{"event":"close","at":"2026-11-04T04:33:35Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hallcon-call-center-agent-days-b-2","json_url":"https://alion.io/job/hallcon-call-center-agent-days-b-2.json","meta":{"generated_at":"2026-11-10T16:28:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2384353},"rest":"https://alion.io/mcp/rest/get_company?id=2384353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhallcon-call-center-agent-days-b-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhallcon-call-center-agent-days-b-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhallcon-call-center-agent-days-b-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hallcon-call-center-agent-days-b-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhallcon-call-center-agent-days-b-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1738941}},{"tool":"search_jobs","arguments":{"company":"hallcon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1738941},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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