{"id":1685945,"url":"https://alion.io/job/hallcon-dispatcher-full-time-mountain-view-ca","title":"Dispatcher: Full-Time (Mountain View CA)","company":{"id":2384353,"name":"Hallcon","domain":"hallcon.com","url":"https://alion.io/company/hallcon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":285,"ghost_share":0,"stale_share":0.295,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunnyvale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T08:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T23:58:23Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":25},"description":"Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more!The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement!\n\nThe role of dispatcher involves coordinating the movement of resources (such as vehicles, personnel, or equipment) to fulfill service requests or respond to emergencies efficiently and effectively. Dispatchers receive and prioritize incoming requests, communicate with field personnel to relay instructions or updates, monitor operations to ensure compliance with schedules and safety regulations, and provide support in resolving any issues or emergencies that may arise during operations. Additionally, dispatchers may be responsible for maintaining records, updating databases, and communicating with customers to provide status updates or gather necessary information. Overall, the role requires strong organizational, communication, and problem-solving skills to facilitate smooth operations and ensure customer satisfaction.\nKey Role and Responsibilities:\nMaintain composure, prioritize customer focus during issue resolution\nAdapt to and support evolving situations, guide communications effectively\nWork efficiently in a fast-paced environment, handle multiple tasks\nPossess exceptional organizational, communication, interpersonal, and time management skills\nEnsure timely, accurate maintenance of service orders\nSustain productivity and meet assigned dispatcher role standards\nForecast and project future processes\nCommunicate effectively in oral and written forms, motivate others\nAdhere to Quality Assurance program standards\nLearn and perform all essential dispatcher functions\nNotify customers promptly of relevant issues\nUphold highest levels of Customer Service, Professionalism, and Confidentiality\nProvide field support as required\nAssign and review duties for compliance with policies and procedures\nDemonstrate professionalism and proper phone etiquette\nPerform any other assigned duties\n\nQualifications, Experience and Education Requirements:\nA degree is highly recommended, but a high school diploma or equivalent is required.\nMinimum of 1 - 4 years of related field experience, such as customer service, transportation, logistics, or emergency services, is often preferred. Entry-level positions may require little to no prior experience, while senior or specialized roles may require several years of relevant experience.\nPreferred Skills:\nStrong Communication: Clear and effective communication skills are essential for transmitting instructions to field personnel, relaying information to customers, and collaborating with other team members.\nQuick Decision Making: Dispatchers often need to make rapid decisions, especially during emergencies or when reallocating resources to address changing priorities.\nProblem Solving: The ability to assess situations quickly, identify issues, and develop effective solutions is crucial for resolving challenges that arise during operations.\n\nHallcon is an equal opportunity employer and welcomes applications from all qualified individuals. 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