{"id":1158705,"url":"https://alion.io/job/hallson-innskeeper","title":"Innskeeper","company":{"id":675098,"name":"Hallson","domain":"hallson.co","url":"https://alion.io/company/hallson","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T22:43:15Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-27T01:59:02Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Innskeeper is the heart of the Germantown Inn - the consistent, trusted presence that guests experience throughout their stay. This role is responsible for creating a warm, seamless, and memorable inn experience from the moment a guest first reaches out to the moment they check out. The Innskeeper manages all day-to-day operations of the property, serves as the primary point of contact for guests on-site, and ensures that every detail - from a perfectly set breakfast to a freshly turned room - reflects the Hallson Hospitality standard.\nGUEST EXPERIENCE & ARRIVAL\nServe as the on-site point of contact for all Germantown Inn guests, providing attentive, personalized service throughout every stay.\nGreet guests warmly upon arrival and manage the check-in and check-out process, ensuring a smooth and welcoming experience from start to finish.\nAnticipate guest needs and proactively check in throughout their stay to confirm satisfaction and address any concerns before they escalate.\nHandle guest questions, requests, and complaints with professionalism and genuine care; own the resolution and make every effort to turn any negative experience around.\nEscalate situations to the Assistant General Manager when additional authority or support is needed, and follow through until the matter is fully resolved.\nProvide thoughtful local recommendations - dining, entertainment, transportation, and points of interest - to enhance each guest’s time in Nashville.\nPRE-ARRIVAL COMMUNICATION & UPSELLING\nInitiate and manage all pre-arrival communication with incoming guests via phone and email, building excitement and setting accurate expectations for their stay.\nConfirm reservation details, communicate property amenities, and answer any pre-stay questions in a timely and friendly manner.\nProactively present and upsell available guest enhancements during pre-arrival outreach and throughout the stay, including in-room experiences, add-on services, and curated local offerings.\nEnsure all add-on orders and special requests are fulfilled accurately and on time, coordinating with vendors or internal staff as needed.\nFOOD & BEVERAGE SERVICE\nBreakfast\nSet up, stock, and maintain the breakfast offering each morning to brand standards, ensuring it is ready on time and presented attractively for in-house guests.\nMonitor the breakfast area throughout service, replenishing items as needed and maintaining cleanliness throughout.\nBe available and attentive to guests during breakfast hours, creating a hospitable and relaxed morning atmosphere.\nAfternoon Wine & Charcuterie Hour\nSet up the afternoon wine and charcuterie offering to brand standards, ensuring the presentation is polished, well-stocked, and ready on time.\nRemain present and attentive throughout service, engaging with guests and creating a welcoming, social atmosphere.\nMonitor and replenish wine, charcuterie, and accompaniments as needed throughout the hour.\nBreak down and clean up the service area at the conclusion of each afternoon service, returning the space to proper order.\nPROPERTY OPERATIONS & MAINTENANCE\nHousekeeping Oversight\nOversee the cleaning team’s progress during stays and on turnover days, confirming all rooms and common areas are completed to standard and on schedule.\nConduct walkthroughs and quality assurance checks to verify cleanliness, presentation, and readiness before guests arrive or re-enter their rooms.\nCommunicate any issues or discrepancies to the cleaning team and follow up to confirm resolution.\nAssist the cleaning team as needed with room cleaning, laundry, and turndown service to ensure timely and consistent property readiness.\nMaintain a clean, organized, and guest-ready lobby at all times, attending to the space throughout each shift.\nMaintenance Reporting & Follow-Up\nConduct regular property walkthroughs to identify maintenance needs, safety concerns, or items in need of repair.\nLog and report all maintenance issues to the appropriate team member promptly, providing clear and accurate descriptions to facilitate quick resolution.\nFollow up on all open maintenance items until fully addressed, keeping the Assistant General Manager informed of any outstanding or recurring issues.\nON-SITE EVENTS\nServe as the on-site point of contact during events hosted at the Germantown Inn, ensuring guests and event attendees receive attentive, professional service.\nCoordinate with event organizers and internal staff in advance to understand setup requirements, guest flow, and any special needs.\nMonitor the property throughout the event to address any guest concerns, operational issues, or logistical needs in real time.\nEnsure the property is returned to proper order following each event.\nRequirements\nQUALIFICATIONS & ATTRIBUTES\nPrior experience in hospitality, innkeeping, front desk, or a guest-facing role strongly preferred.\nWarm, personable, and genuinely passionate about creating exceptional guest experiences.\nStrong communicator - clear and professional via phone, email, and in person.\nHighly organized with the ability to manage multiple tasks simultaneously without losing attention to detail.\nProactive and self-sufficient; comfortable taking ownership and making sound decisions independently.\nCalm and composed when handling escalated situations or upset guests.\nReliable and flexible - understands that innkeeping requires availability beyond a standard schedule (including weekends)\nFamiliarity with the Germantown neighborhood, Nashville’s dining scene, and local attractions is a strong plus.\nPROFESSIONAL APPEARANCE\nThe Innskeeper is a visible representative of the Hallson Hospitality brand and is expected to maintain a polished, professional appearance at all times while on property. Business professional attire is required in accordance with the Hallson Hospitality Grooming Standards policy.\nADDITIONAL DUTIES\nThe Innskeeper may be asked to perform additional tasks as assigned by the leadership team. All such requests will fall within a reasonable scope of the role and reflect the needs of the property and guests.\nBenefits\nCompensation & Benefits\nPaid time off, such as PTO, sick days, and vacation days\nHealth insurance\nDental insurance\nVision insurance\nShort-term disability insurance\n401(k) option\nEmployee recognition programs","description_format":"text","description_chars":6287,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T22:43:15Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:6","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hallson-innskeeper","json_url":"https://alion.io/job/hallson-innskeeper.json","meta":{"generated_at":"2026-09-27T04:49:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4169,"day_limit":5000,"remaining_today":831,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}