{"id":2565740,"url":"https://alion.io/job/halma-china-sea-customer-relationship-executive","title":"China & SEA Customer Relationship Executive","company":{"id":51550,"name":"Halma","domain":"halma.com","url":"https://alion.io/company/halma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":18,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Havant, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":550},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-14T21:55:38Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-05T22:27:57Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Help grow a safer, cleaner, healthier future for everyone, every day.\nThis role is responsible for end-to-end order and customer management for China & SEA. It covers creating accurate quotes, processing and maintaining customer orders, and ensuring all activity meets company policies, revenue recognition rules, and audit standards. The role works closely with Sales, Production, Supply Chain, Warehouse, Finance, and Quality to ensure smooth order flow, on-time delivery, and a consistently high customer experience. Strong communication, attention to detail, and commercial awareness are essential.\nKey Responsibilities\nOverall\nFull ownership of China & SEA customer orders and relationships.\nMaintain accurate customer data and orderbook integrity.\nDeliver a high standard of customer experience through clear communication and precise processing.\nSupport team workload during busy periods.\nQuotation Management\nCreate and manage all China & SEA customer quotes promptly.\nEnsure required internal approvals are completed before sending quotes.\nReview daily pricing enquiries and align with Sales on next steps.\nTrack quote status in Excel/Power BI/CRM and analyse win/loss trends.\nLink successful quotes to sales orders with correct pricing.\nOrder Management\nEnter and validate customer orders with accurate pricing, quantities, configuration, and shipping details.\nWork with Production, Supply Chain, and Warehouse to confirm lead times and track order progress.\nCoordinate with Export Shipping for customer collections.\nRespond promptly to customer emails and WeChat enquiries.\nKeep all order statuses updated throughout the lifecycle.\nProvide regular order updates to customers and internal teams.\nPartner with Finance to manage credit holds and release orders.\nMaintain complete records for audits and revenue recognition.\nPrepare weekly China & SEA revenue and forecast updates.\nSuggest process improvements to enhance delivery performance and customer satisfaction.\nCCS Order Management\nCoordinate certification requirements and customer payments.\nComplete testing processes with the Quality team.\nInput and manage data in the CCS London system.\nSkills & Attributes\nNative/fluent Mandarin speaker.\nStrong customer focus and relationship-building skills.\nHighly organised, detail-oriented, and process-driven.\nFlexible and reliable during monthly business cycles.\nCommercially aware with good financial understanding.\nEffective communicator with internal stakeholders.\nAble to resolve issues within established policies.\nTeam-oriented and supportive under pressure.\nNot the right fit?Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!","description_format":"text","description_chars":2820,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-14T21:55:38Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; 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