{"id":1583106,"url":"https://alion.io/job/halma-customer-care-specialist","title":"Customer Care Specialist","company":{"id":51550,"name":"Halma","domain":"halma.com","url":"https://alion.io/company/halma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":38,"ghost_share":0,"stale_share":0.632,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":565},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-15T02:21:32Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Help grow a safer, cleaner, healthier future for everyone, every day.\nJob Summary:\nThe CustomerCare Specialistis theessentialliaison betweenthe company and itscustomersand distributors in the mission of streamlining thecustomerbuyingjourney. Ownership of the product order transaction process, frominceptionto delivery, is at the center of the customercaregroup focus. Thinking beyond the transactional nature of the product ordering process, theCustomerCare Specialistwill work closely with management for continuous process improvement andidentification ofcross-selling opportunities in the customer interaction process.\nMore specifically, the Customer Care Specialist is the lead inessential product fulfillment functions including order processing, productreturnsand repairs coordination as well as theimplementationof the product demonstration program with the company’s internal and external key stakeholders. The Customer Care Specialist is at the commercial front-line of the customer’s experience addressing their transactional queries, ensuring a streamlined product purchaseprocess,and acting as their advocate relating to any topic in the complete buying, useand ownership experience with the company ensuring optimal customer satisfaction.\nWe are in search of a “roll up the sleeves” candidate who will take initiative in supporting the growth of a critical commercial function in support of the company’s expansion.\nEssential Job Functions:\nOwn theend-to-endcustomer order processthrough close interaction with internal teams, fromlogistics, regulatory affairs to supply chain ensuring complete and on-time delivery\n\nDevelop thorough productknow-howin terms of configuration set-ups, basic functionality and pricing scenarios enabling effective customer interaction and cross-selling opportunities\n\nUnderstand the procedural workflow in order processing, productreturnsand repairs - offering thoughtful recommendations in efficiency improvements\n\nMonitor and track product demo requests and theirtimelyreturn to ensure efficient use of demo product inventory by sales organization\n\nSupport sales organization withon-demandprocessingand deliveryof supporting marketing collateral\n\nWork with Finance to ensure proper follow-through of account standingand customer payments\n\nGenerate product inventory reports to stay ahead of the curve in demand spikes and resource requirements for value-added services such as repairs and maintenance programs\n\nDevelop customer surveys to assess customer satisfaction through defined customer metrics includingNet Promoter Score (NPS)andCustomer Perfect Order (CPO)\n\nCoordinate the customer feedback processby clarifyingproduct-relatedcomplaints,helptoidentifythe cause of the problem, coordinatecorrection or adjustmentandfollow-upto ensure resolution\n\nBuild sustainable relationships of trust through open and interactive communication\n\nGenerate andmonitoropen order reports tomaintaincustomer informed on planned delivery andanticipatepotential changes in shipping times\n\nUnderstand and apply company policies includingwarranty andterms of saledeliverables\n\nApplyGeneral TSI Quality Management System (QMS), Good Documentation Practices (GDP), Good Manufacturing Practices (GMP), and Complaint Handling through annual TSI Training\n\nKnowledge/Skills/Experience:\nFamiliarityin various software applications- Microsoft Office Suite and ERP systems\n\nHighly organized with the capacity to prioritize in a deadline-oriented environment\n\nAptitude toeliminateroadblocks in achievingcustomer satisfaction- a “can do” positive attitude is essential in both internal and external interactions\n\nExcellent written and verbal communication skills\n\nSuperb interpersonal skills, including the ability to quickly build rapport with both distribution partnersand inside support groups\n\nAble to work comfortably in a fast-paced environment\n\nAbility to internally and externally discuss and clearly define issues and independently develop course of action/plans\n\nCustomer orientation and ability to adapt/respond todifferent typesofpersonalities and situations\n\nAbility to cooperate and support team members and ability to coordinate interdepartmental activities and to resolve individual conflicts and issues\n\nPreferred Qualifications\nHigh-School or equivalent; college degree preferred\n\nMinimum3+ years ina customer support role\n\nGeneral Requirements:\nOccasionally requires attending corporate functions\n\nAbility to lift 25 pounds of medical equipment\n\nOccasionally requires travel (5-10%)\n\nReasonable Accommodations\nTedan Surgical Innovations is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions\nNot the right fit?Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!","description_format":"text","description_chars":4977,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Optical Communications","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-01T13:41:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.533,"p_room":0.44,"age_days":58,"expected_fill_days":54,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/halma-customer-care-specialist","json_url":"https://alion.io/job/halma-customer-care-specialist.json","meta":{"generated_at":"2026-10-15T09:41:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51550},"rest":"https://alion.io/mcp/rest/get_company?id=51550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhalma-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhalma-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhalma-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/halma-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhalma-customer-care-specialist"}]}