{"id":1583108,"url":"https://alion.io/job/halma-customer-service-specialist","title":"Customer Service Specialist","company":{"id":51550,"name":"Halma","domain":"halma.com","url":"https://alion.io/company/halma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":38,"ghost_share":0,"stale_share":0.632,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-15T02:21:32Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work!Our people thrive in an inclusive, innovative, and collaborative culture.Join our team of instigators of the possible where WE MEASURE WHAT MATTERS.For more information please visit http://www.oceanoptics.com\nABOUT THE OPPORTUNITY\nJoin world-class experts in finding answers to our customers’ toughest questions as a Customer Service Specialist. Ocean’s customer service organization is designed to accelerate and support our entire customer base. As a Customer Service Specialist, you will often be the first and last interaction our customers have with Ocean, working directly with customers, sales, engineering, and operations to support a smooth customer experience from inquiry through delivery. You will partner with customers to understand their needs, book customer orders, coordinate order scheduling, and support service offerings like repairs and calibration. You will also work closely with the internal team to continuously improve the customer experience. This is a Temp to Hire position based out of our San Mateo, CA office.\nThrough a natural curiosity and passion for servicing our customers, the successful candidate will:\nBook customer orders accurately and support the full order process from entry through delivery.\n\nAct as a key customer contact and ensure timely, professional communication.\n\nCoordinate with Sales, Operations, Finance, Production, Shipping, and the global Customer Service team to support customer needs.\n\nSupport service-related customer requests, including repairs, calibrations, and follow-up communication.\n\nBuild strong relationships with customers and internal stakeholders.\n\nWork closely with the team to improve processes and deliver a better customer experience.\n\nMaintain accurate customer and order information in the relevant systems.\n\nOther duties as assigned.\n\nABOUT THE CANDIDATE\nThe ideal candidate brings a natural curiosity, a passion for customer service, and genuinely enjoys interacting with customers and working closely with people. A “can-do” attitude, collaborative spirit, and flexible work style are also essential in this role. This person should be a self-starter and bring strong experience supporting customers’ needs.\n2+ years of experience managing customer orders, order processing, and customer interactions with a proven track record of success.\n\nExperience with Salesforce, Office 365, and D365.\n\nSelf-starter with a track record of exceptional performance and goal achievement.\n\nStrong interpersonal and collaboration skills, with a genuine love for customer interaction and working with people.\n\nEnjoys working in a global team environment and collaborating with colleagues and customers across different cultures.\n\nExcellent skills in planning, communication, analytical capabilities, and attention to detail.\n\nAbility to deal with ambiguity, navigate uncertain situations, and drive for clarity.\n\nStrong bias for action, a high sense of urgency, and the ability to drive results.\n\nHigh standard of ethics and integrity.\n\nBachelor’s degree or higher preferred.\n\nFluency in English.\n\nABOUT THE COMPANY\nOcean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.\nAt Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.\nWith more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.\nABOUT THE PERKS\nOcean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.\nEQUAL OPPORTUNITY EMPLOYER\nOcean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.\nCOMPENSATION\nThe base salary range for this position is $24.00 - $26.00 per hour. Actual compensation will be determined based on factors such as skills, experience, qualifications, and work location, in accordance with the applicable law. If converted to a permanent position, the role will be eligible to participate in the company's variable compensation plan, subject to the achievement of company performance goals, and will also be eligible for company benefits.\n#Ocean Optics\n#LI-KS1 \n#LI-NE1\n#LI-LW4\n#LI-Onsite","description_format":"text","description_chars":5554,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Optical Communications","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-01T13:41:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.535,"p_room":0.44,"age_days":63,"expected_fill_days":54,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/halma-customer-service-specialist","json_url":"https://alion.io/job/halma-customer-service-specialist.json","meta":{"generated_at":"2026-10-15T11:31:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51550},"rest":"https://alion.io/mcp/rest/get_company?id=51550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhalma-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhalma-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhalma-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/halma-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhalma-customer-service-specialist"}]}