{"id":4042440,"url":"https://alion.io/job/halma-jr-it-support-specialist","title":"Jr. IT Support Specialist","company":{"id":51550,"name":"Halma","domain":"halma.com","url":"https://alion.io/company/halma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":17,"ghost_share":0,"stale_share":0.529,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T22:40:21Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T22:40:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work!Our people thrive in an inclusive, innovative, and collaborative culture.Join our team of instigators of the possible where WE MEASURE WHAT MATTERS.For more information please visit http://www.oceanoptics.com\nABOUT THE OPPORTUNITY\nAt Ocean Optics, we are seeking a motivated and technically curious Junior IT Support Specialist to join our Orlando office. This entry-level role is ideal for recent graduates or early-career professionals looking to grow in a dynamic IT environment. You will be the first point of contact for Tier 1 support, responsible for diagnosing user issues, performing initial troubleshooting, and escalating complex problems to Tier 2 support. You will also manage user solution requests and contribute to emergency response efforts within the office.\nKey Responsibilities:\nTier 1 Support & Troubleshooting\nServe as the first line of support for IT-related issues.\nCommunicate with users to gather details and clarify technical problems.\nPerform basic diagnostics and resolve common hardware/software issues.\nEscalate unresolved or complex issues to Tier 2 support teams.\nProvide on-site, hands-on support to Orlando office and manufacturing floor.\nAssist with new hire device setup, onboarding/offboarding, and basic peripheral/printer support.\nFlexibility to occasionally support urgent issues or planned maintenance outside normal business hours.\n\nUser Request Management\nAssist users with application access, subscriptions, and productivity tool optimization.\nTrack and manage solution requests and ensure timely follow-up.\n\nEmergency Response\nSupport the IT team in handling urgent or unexpected technical incidents in the Orlando office.\nCoordinate with relevant stakeholders to ensure rapid resolution and minimal disruption.\n\nOther duties as assigned.\nABOUT THE CANDIDATE\nQualifications & Skills:\nEducation: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.\nMicrosoft Certified (e.g., M365 Fundamentals, Azure Fundamentals).\n0 - 2 years of experience in IT support, helpdesk, or technical troubleshooting.\nTechnical Skills:\nFamiliarity with Windows OS and Microsoft Office Suite.\nBasic understanding of networking concepts (LAN/WAN, DHCP, DNS).\nKnowledge of hardware components and troubleshooting steps.\nSoft Skills:\nStrong problem-solving and communication skills.\nAbility to work independently and in a team environment.\nWillingness to learn and adapt to new technologies and processes.\nABOUT THE COMPANY\nOcean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.\nAt Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.\nWith more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.\nABOUT THE PERKS\nOcean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.\nEQUAL OPPORTUNITY EMPLOYE\nOcean Optics is an equal opportunity employer. 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