{"id":3709787,"url":"https://alion.io/job/halma-technical-service-representative","title":"Technical Service Representative","company":{"id":51550,"name":"Halma","domain":"halma.com","url":"https://alion.io/company/halma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":18,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T22:27:36Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T23:04:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Scope of role\nThe Technical Service Representative acts as the front lines for phone support. They work directly with other members of Tech Services, Product Management, and Sales to prioritize the phone support, some travel focused on training/development, and field assistance where the business may need it.\nRoles and responsibilities\nTechnical Support & Expertise\nProvide Tier I, II, and III technical support via phone and on-site assistance for the entire BEA product line.\nRespond to technical support calls within scheduled timeframes.\nLog all support interactions in the CRM system for tracking, reference, training, and quality control purposes.\nAttend OEM-focused technical training seminars, document key takeaways, and retrain internal teams.\nTraining & Education\nConduct on-site and remote technical training for internal and external customers.\nDevelop and lead technical training sessions for:Internal teams (technical and sales).\nExternal partners, including Sensor Certification Training and customer-focused webinars.\n\nEnsure AAADM training is delivered, and technicians are certified in compliance with current ANSI standards.\nTesting & Product Adoption\nAssist engineering with in-house lab and field testing of products.\nPerform and document competitive product testing as needed.\nMaintain and update the wiring diagram database, including the creation of new diagrams.\nIndustry Standards & Compliance\nProvide on-site installation support when necessary.\nSubmit Trip/Customer Visit Follow-up Reports (BTR/TTR) after each customer interaction.\nStay up to date with local and international industry standards.\nObtain and maintain AAADM Inspector certification.\nOther Responsibilities\nContribute to continuous process improvement and knowledge sharing.\nPerform additional duties as assigned by the Manager.\nAdditional responsibilities may be assigned at the discretion of the Technical Services Manager to meet business needs.\nCompetencies\nRequirements Degree(s) or certification(s): Associate’s degree in electronics (preferred) or 2-3 years of relevant experience. \nRecertification needed: N/A \nProfessional experience required: 5 years of industry-related experience \nTechnical skills Possess electrical and mechanical aptitude with the ability to diagnose and resolve product/application issues in the field and remotely. \nOutstanding presentation skills for conducting technical training and education sessions for customers and internal teams. \nAbility to create, read, and explain wiring diagrams. \nRequired travel up to 50% \nIT Proficiency\nBasic level proficiency in ERP Proficient MS Office applications including Word, Excel, Power Point and Outlook. \nLanguage skills:\nFrench: N/A\nEnglish: Yes \nInterpersonal skills\nExcellent verbal and written communication for clear interaction with team members, customers, and cross-functional departments \nStrong leadership and coaching ability to motivate and develop a full technical support team. \nConflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization.","description_format":"text","description_chars":3097,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-03T22:27:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-06T22:30:08+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":56,"reasons":["conf:7","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/halma-technical-service-representative","json_url":"https://alion.io/job/halma-technical-service-representative.json","meta":{"generated_at":"2026-11-07T01:14:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51550},"rest":"https://alion.io/mcp/rest/get_company?id=51550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhalma-technical-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhalma-technical-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhalma-technical-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/halma-technical-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhalma-technical-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3709787}},{"tool":"search_jobs","arguments":{"company":"halma.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3709787},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}