# Technical Service Representative

Scope of role The Technical Service Representative acts as the front lines for phone support. They work directly with other members of Tech Services, Product Management, and Sales to prioritize the phone support, some travel focused on training/development, and field assistance where the business may need it. Roles and responsibilities Technical Support & Expertise Provide Tier I, II, and III technical support via phone and on-site assistance for the entire BEA product line. Respond to technical support calls within scheduled timeframes. Log all support interactions in the CRM system for tracking, reference, training, and quality control purposes. Attend OEM-focused technical training seminars, document key takeaways, and retrain internal teams. Training & Education Conduct on-site and remote technical training for internal and external customers. Develop and lead technical training sessions for:Internal teams (technical and sales). External partners, including Sensor Certification Training and customer-focused webinars. Ensure AAADM training is delivered, and technicians are certified in compliance with current ANSI standards. Testing & Product Adoption Assist engineering with in

- **Id**: 3709787
- **Url**: <https://alion.io/job/halma-technical-service-representative>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Pittsburgh, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T22:27:36Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-07T04:24:33Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 3097
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Sensors & Transducers, Access Control & Alarm Systems

## Company

- **Id**: 51550
- **Name**: Halma
- **Domain**: halma.com
- **Url**: <https://alion.io/company/halma>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 88
- **Open postings**: 18
- **Ghost share**: 0
- **Stale share**: 0.5
- **Repost share**: 0
- **Time to fill p50 days**: 56
- **Computed at**: 2026-11-06T05:58:05Z

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-03T22:27:36Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Filed H-1B visas in the last two years; Filings 12m: 0

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 56
- **Reasons**: conf:7, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-06T05:58:05Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.