{"id":1583164,"url":"https://alion.io/job/halma-technical-support-coordinator","title":"Technical Support Coordinator","company":{"id":51550,"name":"Halma","domain":"halma.com","url":"https://alion.io/company/halma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":38,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Liège, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-04-04T00:00:00Z","employer_posted_date":"2025-04-04","last_verified_at":"2026-10-04T01:32:58Z","board_verified":true,"closed_at":null,"days_open":548,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":547},"description":"BEA Sensors Europe is looking for our future Technical Support Coordinator for our Pedestrian Entrance Sensors (PES) segment in our different European markets. This position provides comprehensive technical support (assistance & troubleshooting) to our customers and makes suggestions for continuous product improvements.\n MISSION\nAs Technical Support Coordinator, you respond to technical challenges effectively by phone (or email), fostering strong relationships with clients and improving product knowledge and the habits of on-site technicians.\nYour main responsibilities are:\nTechnical Customer Support & Internal Helpdesk\n\nProvide timely responses to customers' technical inquiries, prioritizing VIP clients and high-value sensors. Ensure prompt resolution of technical issues, through phone or written support to enhance customer satisfaction and loyalty. Punctual interventions on-site could be done.\nRespond to the technical hotline, direct calls from European customers, and support the European Sales Team in product related questions and cases.\nInvestigate, create and coordinate technical documentation (ex.wiring diagrams) to support clients on-site.\nProvide ongoing internal support in collaboration with the other colleagues from Technical Support Departement.\nGuidance and Support during Product Lifecycle\n\nCollaborate closely with cross-functional teams (Sales, PM, R&D, Quality) to conduct field tests, identify opportunities for continuous improvement, and provide technical insights for product development, thanks to your daily contacts with technicians on the field.\nAdministration and Reporting\n\nEnsure knowledge sharing through written reports and documentation, facilitating continuous learning and improvement within the organization (Sales, Product Management, Marketing).\nDefine and track key performance indicators (KPIs) related to service and product quality, utilizing a ticketing system to measure customer satisfaction and identify areas for improvement.\nProduct Testing\n\nEnsure product (BEA & competition) testing and analyses in collaboration with Product Management and R&D teams.\n YOUR PROFILE\nYou hold a bachelor’s degree in a technical field (or you come from a different educational background and you have a strong interest in technological developments and solutions)\n\nYou have at least 3 years of experience in a similar position\n\nYou are fluent in English (C1/C2), German (C1/C2), and French (C1/C2)\n\nYou show ability to advise and guide internal and external clients\n\nYou ask the right questions (what - why - for what - how much - how) and argue\n\nCuriosity is part of your personality and you have thirst for learning\n\nYou are a teamplayer, have a positive attitude and are open for adaptable communication (oral & written) - share findings with the teams\n\nYou have a critical mind and approach work in a methodical way, while also understanding the sense of urgency and priorities.\n\nYou are pro-active and you push boundaries and step out of comfort zone, with a desire for continuous improvement\n\nYou are perseverant, patient and open minded.\n\nYou are willing to accompany your colleagues for exceptional on-site missions (max. 5% of the time)\n\n OUR OFFER\nIn addition to being part of a great team that loves collaboration, birthday cake and fun - we offer a competitive package including extra-legal benefits (meal vouchers, eco-vouchers, collective bonus as well as individual bonus, 13th month, teleworking, health insurance and pension plan).\n\nBEA takes care of its employees by offering them 5 days of company leave in addition to the 20 days of legal leave.\n\nFor our new parents, we take in charge 14 weeks of Parental Leave (new borns or adoption), both for moms (full paid maternity leave), dads as well as same sex parents.\n\nUnder the motto ‘Work hard - Play hard’, our Party Committee makes sure we have cool events and after work drinks to socialize.\n\nWe offer training programs allowing you to discover the company, your colleagues and understand the products and their applications.\n\nWorking at BEA means being part of a fast-growing technological company.\n\nBEA stands for a pleasant working environment in which we pay attention to a sensible work-life balance.\n\nAbout BEA\nBEA designs and produces detection solutions for automatic doors. The company was founded in 1965 and is based in Liege, Belgium. Organized in Business Units (EU, USA, Asia), BEA is present in Pittsburgh, Beijing and Tokyo. Worldwide, nearly 700 enthusiastic employees invest their energy and talent and contribute every day to the success of BEA.\nOur products are used in automatic door systems all over the world. BEA is also expanding its range of services to new markets where our sensing technologies offer a competitive advantage. BEA now offers a range of products in the fields of access control, industrial door and passenger transport. Looking to the future, BEA develops solutions for new applications such as vehicle or people counting.\nBEA is an equal opportunity employer and we welcome team members regardless of race, color, religion, gender, sexual preference, age or disability.","description_format":"text","description_chars":5133,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Health insurance","Parental leave"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Optical Communications","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-01T13:41:34Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.158,"p_room":0.28,"age_days":547,"expected_fill_days":39,"reasons":["conf:26","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/halma-technical-support-coordinator","json_url":"https://alion.io/job/halma-technical-support-coordinator.json","meta":{"generated_at":"2026-10-04T01:50:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2476,"day_limit":5000,"remaining_today":2524,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}