{"id":2094468,"url":"https://alion.io/job/halma-technical-support-engineer-3","title":"Technical Support Engineer","company":{"id":51550,"name":"Halma","domain":"halma.com","url":"https://alion.io/company/halma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":38,"ghost_share":0,"stale_share":0.421,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T16:14:19Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-09T02:57:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our team members are passionate, driven and up for a challenge. If you have ambition to make a difference, then please read on.\nAdvanced Electronics Ltd have been designing and manufacturing life-saving products for 25 years, protecting iconic buildings across the globe and the people within. Our team members are passionate, driven and up for a challenge. We are a wholly owned subsidiary of Halma plc, a FTSE 100 listed company. Halma is “a market leader in specialist safety, health and environmental technologies” and has a purpose of ‘Growing a safer, cleaner, healthier future for everyone, every day”.\nThe Job:\nAs Technical Support Engineer you'll work with a well-established, experienced team, providing first class technical support and on-hand help for any customer queries. You will:\nbe a primary point of contact for technical support and training queries from customers and end users by providing telephone and email support\ndeliver customer product training in a virtual environment, as well as face-to-face, either from our dedicated training space or at strategic offsite locations to meet the requirements of our customers\nactively collaborate within Sales & Marketing to deliver promotional and support material to establish and maintain our brand as a market leader\nguide customers in applying the features and benefits of our products to meet the requirements of installation in the most effective and efficient manner\nprovide advice to key stakeholders on our products and solutions and influence their decision-making process to deliver sustained growth and drive market share\nidentify customer pain points and adopt a systematic and methodical approach to addressing those points\ncollaborate with product management and QA, offering support as/when required\nTo thrive in this role you will have:\nan established track record in a technical support/customer service type role with an electronic/electrical bias \nexcellent communication skills and will demonstrate transparency\nthe desire and aptitude to understand our products and the ability to learn new technology\na willingness to go out of your way to support customers and promote solutions\nan analytical mind and strong problem-solving skills\nthe ability to support and inspire confidence in customers and stakeholders\na collaborative approach, with sound judgement, a strong business sense and an ability to understand customer needs\nBenefits\nAt Advanced, people are at the heart of our success. We’re committed to building an inclusive workforce and creating an environment where everyone feels valued and respected. To support our people, we offer a comprehensive range of rewards and benefits, including:\nDiscretionary company bonus\nEnhanced contributory pension scheme\nLife Assurance and Income Protection\nHalma shares\nFlexible working policy\nHoliday buy and sell scheme\n14 weeks parental leave\nPaid volunteering day\nSimplyhealth reimbursement scheme\nYuLife wellbeing app\nEmployee Assistance Programme and free counselling service\n24/7 access to GP services\nCycle to Work Scheme\nEV charging points\nSimply Rewards discount scheme\nIf you're excited by this opportunity, we'd love to hear from you! 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