{"id":1583103,"url":"https://alion.io/job/halma-tier-iii-support-technician","title":"Tier III Support Technician","company":{"id":51550,"name":"Halma","domain":"halma.com","url":"https://alion.io/company/halma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":38,"ghost_share":0,"stale_share":0.632,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Shields, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Windows","optional":false},{"name":"Hyper-V","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-17T01:07:26Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\nFor more information visit : http://www.osecoelfab.com/\nPosition Summary:\nThe Tier III Support Technician provides advanced technical support and serves as the escalation point for complex IT issues. This role is responsible for diagnosing root causes, implementing long-term solutions, and supporting core systems and infrastructure.\nThe role works closely with the Global IT Manager and group IT (Halma IT), ensuring all technical activities are aligned with global IT standards and direction. This position focuses on technical expertise and execution and does not include management or site ownership responsibilities.\nIn addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values and behaviours in their daily work, fostering a culture of integrity, collaboration, and excellence.\nKey Job Responsibilities:\nAdvanced Technical Support\nAct as escalation point for Tier II support for complex or unresolved issues\nPerform root cause analysis and implement long-term fixes\nTroubleshoot advanced issues across systems, infrastructure, and enterprise applications\nSystems & Infrastructure Support\nSupport and maintain servers, virtualization platforms, and core infrastructure\nMonitor system performance, logs, and alerts to proactively identify issues\nSupport patching, upgrades, and system maintenance activities\nAssist with backup, recovery, and disaster recovery processes\nProject & Technical Execution\nLead technical execution of IT projects and system improvements as directed\nImplement infrastructure changes and new technologies in alignment with Global IT direction\nWork with the Global IT Manager and group IT (Halma IT) on technical implementations\nCollaboration & Support\nProvide technical guidance and support to Tier I and Tier II technicians\nWork in coordination with the Global IT Manager to support site-level and global IT operations\nContribute to technical documentation, standards, and procedures\nEnsure alignment with IT policies, security requirements, and best practices\n\nThis job description provides a comprehensive overview of the main responsibilities expected in this role. However, it is not an all-encompassing list and may be updated in the future to reflect changing role requirements and business needs.\nKnowledge, Skills and Abilities:\nProven experience in a Tier II / Tier III support or systems support role\nExperience working within an IT helpdesk or service management environment\nExperience managing incidents, service requests, and escalations using a ticketing system\nStrong troubleshooting skills across Windows desktop and server environments\nExperience managing Active Directory, Azure AD, and Microsoft 365 environments\nStrong understanding of networking fundamentals and troubleshooting\nExperience analysing system logs and performing root cause analysis\nExperience supporting virtualization platforms and server environments\nAbility to manage and prioritise complex technical issues\nAbility to work independently and take ownership of technical problems\nStrong communication and documentation skills\nPreferred Skills\nExperience supporting virtualization platforms (e.g., VMware, Microsoft Hyper-V), including basic administration and troubleshooting\nExperience with backup and disaster recovery solutions\nExperience working in hybrid IT environments (on-premises and cloud)\nFamiliarity with security and compliance requirements\nEducation and Certification Qualifications:\nRelevant certifications (Microsoft, VMware, networking) are advantageous\nDegree not required; relevant experience is considered equally\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nNot the right fit?Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!","description_format":"text","description_chars":4133,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Optical Communications","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-01T13:41:34Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; 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