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knowledge base for continuous improvement.\nYour Skills\nExperience in customer support, ideally in a B2B software environment.\nFamiliarity with Jira Service Management or similar ticketing systems.\nStrong communication skills in German and English (spoken and written).\nSolid IT understanding and ability to learn new software quickly.\nA proactive mindset and enjoyment in helping clients succeed.\nWhy Halvotec?\nDecide for yourself where you work most effectively-we offer flexible mobile office arrangements.\nYou’ll always have access to state-of-the-art software, hardware, and workplace equipment.\nWe aim to give you plenty of space to grow both professionally and personally, which is why we offer diverse training opportunities through our Halvotec Academy.\nYou’ll experience a friendly atmosphere with short decision-making paths and a culture of appreciative feedback, where you can truly make an impact.\nWith a subsidized membership to EGYM Wellpass, you can work out at gyms and access numerous sports and wellness facilities across Germany.\nAnd there are even more benefits we provide to our employees-feel free to take a look at https://halvotec.de/kultur/ to learn more.","description_format":"text","description_chars":1524,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T18:10:12Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long 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