IT HelpDesk Analyst

Join us to Make an Impact

Innovation is in our DNA. We invented supercontinuum lasers and photonic crystal fibers and we constantly reimagine how our products can be used and improved. Our customers use our products in medical and life science research, quantum computing and space exploration.

We seek curious, creative and collaborative people to work in our cutting-edge company. Can you see yourself working in teams and providing solutions for innovators?

If you wish to apply, please contact us with your CV / Résumé. If you have a cover letter, please save this in one document with your CV / Résumé as you are only able to upload one document.

We look forward to hearing from you!

Join a Global High-Tech Leader in Photonics

Hamamatsu Photonics is a world-leading supplier of high-performance fiber lasers and photonic crystal fibers. Our technologies support cutting-edge applications within Medical & Life Science, Industrial Manufacturing, Aerospace & Defense, and Quantum & Nano Technology.

Our product portfolio includes supercontinuum white-light lasers, low-noise fiber lasers, ultrafast lasers, and a broad range of specialty optical fibers. The Laser & Fiber Division is headquartered in Denmark, with sales and service operations worldwide, and employs approximately 500 people globally.

The Team

You will become part of an international organization with colleagues in Denmark, the United States, the United Kingdom, and Switzerland.

The Infrastructure & Operations team is based at our headquarters in Birkerød, Denmark, where we also have our primary production facilities. You will join a dedicated team of four IT professionals responsible for delivering stable and efficient IT services across the organization.

As our corporate language is English, you should be comfortable working in an international environment.

About the Position

As an IT Supporter, you will be the first point of contact for many of our employees and play an important role in ensuring a smooth and reliable IT experience across the organization.

You will work closely with users locally and internationally, handling a variety of technical challenges and helping ensure that our IT systems support both office and production environments.

Your primary responsibilities will include:

• Managing and prioritizing IT support requests through Jira
• Providing hands-on technical support to employees
• Supporting onboarding and offboarding processes
• Delivering IT support both on-site and remotely
• Installing, configuring, and maintaining computer hardware
• Preparing and deploying equipment for new employees
• Troubleshooting hardware, software, and user-related issues
• Building, maintaining, and deploying Windows 10/11 images
• Packaging and distributing software
• Maintaining inventory of IT equipment and supplies
• Creating and updating technical documentation and procedures

Your Qualifications

We imagine that you have experience from a similar IT support role and enjoy helping users solve technical challenges.

Additionally, we expect that you have:

• Relevant IT education and/or professional experience within IT support
• Solid knowledge of Microsoft Windows 10 and Windows 11 environments
• Experience working in hybrid IT environments
• Experience with Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive)
• A service-minded approach and strong customer support skills
• The ability to communicate clearly and professionally with both technical and non-technical users
• Strong verbal and written communication skills in Danish and English

Experience with Intune, Autopilot, Active Directory, Azure AD/Entra ID, or software deployment solutions will be considered an advantage.

What We Offer

At Hamamatsu Photonics, you will become part of a highly specialized and innovative technology company operating at the forefront of photonics and laser technology.

We offer:

• An exciting position in an international high-tech environment
• Professional and personal development opportunities
• A collaborative and supportive work culture
• Modern facilities located in Birkerød
• The opportunity to work with colleagues across multiple countries and disciplines

Application and Contact

We are looking to fill the position as soon as possible and will conduct interviews on an ongoing basis.

Please ensure that both a mandatory cover letter and a detailed résumé/CV are uploaded as part of the application. Please upload these documents in one Word or PDF document.

Keep your personal data safe

Hamamatsu ("The Company") take responsibly for the protection of your personal data. Accordingly, upon receiving your job application and additional material you choose to submit, the Company keeps a safe and secure environment and ensures confidentiality.

You also have a role to play in keeping your personal data safe. We request you only submit personal data about yourself in your job application, CV / Résumé or other relevant material you choose to provide to us that is relevant for the specific job opening you are applying for.

Please consider whether there is personal information you are about to submit, such as health information, information on family relations, information on trade union membership, etc. that is not necessary for our recruitment process or the job opening you are applying for. Please also be aware that certificates or other documents are not necessary for the vacancy. We urgently request you to redact/cross out such information before you submit your job application.

Thank you.