{"id":3314003,"url":"https://alion.io/job/hamamatsu-photonics-it-helpdesk-analyst","title":"IT HelpDesk Analyst","company":{"id":50338,"name":"Hamamatsu Photonics","domain":"hamamatsu.com","url":"https://alion.io/company/hamamatsu-photonics","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birkerød, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T15:44:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join us to Make an Impact\nInnovation is in our DNA. We invented supercontinuum lasers and photonic crystal fibers and we constantly reimagine how our products can be used and improved. Our customers use our products in medical and life science research, quantum computing and space exploration.\nWe seek curious, creative and collaborative people to work in our cutting-edge company. Can you see yourself working in teams and providing solutions for innovators?\nIf you wish to apply, please contact us with your CV / Résumé. If you have a cover letter, please save this in one document with your CV / Résumé as you are only able to upload one document.\nWe look forward to hearing from you!\nJoin a Global High-Tech Leader in Photonics\nHamamatsu Photonics is a world-leading supplier of high-performance fiber lasers and photonic crystal fibers. Our technologies support cutting-edge applications within Medical & Life Science, Industrial Manufacturing, Aerospace & Defense, and Quantum & Nano Technology.\nOur product portfolio includes supercontinuum white-light lasers, low-noise fiber lasers, ultrafast lasers, and a broad range of specialty optical fibers. The Laser & Fiber Division is headquartered in Denmark, with sales and service operations worldwide, and employs approximately 500 people globally.\nThe Team\nYou will become part of an international organization with colleagues in Denmark, the United States, the United Kingdom, and Switzerland.\nThe Infrastructure & Operations team is based at our headquarters in Birkerød, Denmark, where we also have our primary production facilities. You will join a dedicated team of four IT professionals responsible for delivering stable and efficient IT services across the organization.\nAs our corporate language is English, you should be comfortable working in an international environment.\nAbout the Position\nAs an IT Supporter, you will be the first point of contact for many of our employees and play an important role in ensuring a smooth and reliable IT experience across the organization.\nYou will work closely with users locally and internationally, handling a variety of technical challenges and helping ensure that our IT systems support both office and production environments.\nYour primary responsibilities will include:\nManaging and prioritizing IT support requests through Jira\nProviding hands-on technical support to employees\nSupporting onboarding and offboarding processes\nDelivering IT support both on-site and remotely\nInstalling, configuring, and maintaining computer hardware\nPreparing and deploying equipment for new employees\nTroubleshooting hardware, software, and user-related issues\nBuilding, maintaining, and deploying Windows 10/11 images\nPackaging and distributing software\nMaintaining inventory of IT equipment and supplies\nCreating and updating technical documentation and procedures\nYour Qualifications\nWe imagine that you have experience from a similar IT support role and enjoy helping users solve technical challenges.\nAdditionally, we expect that you have:\nRelevant IT education and/or professional experience within IT support\nSolid knowledge of Microsoft Windows 10 and Windows 11 environments\nExperience working in hybrid IT environments\nExperience with Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive)\nA service-minded approach and strong customer support skills\nThe ability to communicate clearly and professionally with both technical and non-technical users\nStrong verbal and written communication skills in Danish and English\nExperience with Intune, Autopilot, Active Directory, Azure AD/Entra ID, or software deployment solutions will be considered an advantage.\nWhat We Offer\nAt Hamamatsu Photonics, you will become part of a highly specialized and innovative technology company operating at the forefront of photonics and laser technology.\nWe offer:\nAn exciting position in an international high-tech environment\nProfessional and personal development opportunities\nA collaborative and supportive work culture\nModern facilities located in Birkerød\nThe opportunity to work with colleagues across multiple countries and disciplines\nApplication and Contact\nWe are looking to fill the position as soon as possible and will conduct interviews on an ongoing basis.\nPlease ensure that both a mandatory cover letter and a detailed résumé/CV are uploaded as part of the application. Please upload these documents in one Word or PDF document.\nKeep your personal data safe\nHamamatsu (\"The Company\") take responsibly for the protection of your personal data. Accordingly, upon receiving your job application and additional material you choose to submit, the Company keeps a safe and secure environment and ensures confidentiality.\nYou also have a role to play in keeping your personal data safe. We request you only submit personal data about yourself in your job application, CV / Résumé or other relevant material you choose to provide to us that is relevant for the specific job opening you are applying for.\nPlease consider whether there is personal information you are about to submit, such as health information, information on family relations, information on trade union membership, etc. that is not necessary for our recruitment process or the job opening you are applying for. Please also be aware that certificates or other documents are not necessary for the vacancy. We urgently request you to redact/cross out such information before you submit your job application.\nThank you.","description_format":"text","description_chars":5493,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Optics & Photonic Components","Machine Vision & 3D Cameras"],"lifecycle":[{"event":"open","at":"2026-10-27T04:22:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/hamamatsu-photonics-it-helpdesk-analyst","json_url":"https://alion.io/job/hamamatsu-photonics-it-helpdesk-analyst.json","meta":{"generated_at":"2026-10-29T19:30:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50338},"rest":"https://alion.io/mcp/rest/get_company?id=50338"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhamamatsu-photonics-it-helpdesk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhamamatsu-photonics-it-helpdesk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhamamatsu-photonics-it-helpdesk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hamamatsu-photonics-it-helpdesk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhamamatsu-photonics-it-helpdesk-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3314003}},{"tool":"search_jobs","arguments":{"company":"hamamatsu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3314003},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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