{"id":2260687,"url":"https://alion.io/job/hamilton-jobs-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2356962,"name":"Hamilton Jobs","domain":"hamilton.ch","url":"https://alion.io/company/hamilton-ch","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Timișoara, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Hamilton Central Europe și-a început activitatea în România în anul 2013, prin producția de seringi microlitrice și este cea mai mare locație din Europa a grupului Hamilton, după Elveția, în care compania are și activități de producție. În prezent, pe lângă seringile de înaltă precizie, portofoliul de produse dezvoltate și realizate în România include pompe de dozaj, module de pipetare și accesorii pentru laboratoarele analitice și de cercetare, precum și accesorii pentru ventilatoarele Hamilton Medical, utilizate în secțiile de terapie intensivă din întreaga lume. De la deschiderea din 2013, echipa din România a crescut în mod constant, având în prezent un număr de peste 400 de angajați, iar numărul acestora este în continuă creștere. De-a lungul anilor compania a realizat constant investiții importante, atât în spații moderne de lucru, cât și în tehnologii de producție de ultimă generație. După înființarea unui departament performant de prelucrări mecanice în 2016, în anul 2022 a dezvoltat un departament de prelucrare tablă, unul dintre cele mai performante din piață în acest moment. În anul 2023, la Timișoara a fost înființat un hub global de dezvoltare software, care contribuie la soluțiile diviziei de Robotică a Companiei Hamilton, iar în anul 2024 a deschis un hub de Regulatory& Vigilance, care este suport global pentru Hamilton Medical. Companiile Hamilton sunt în proprietatea familiei și în prezent, având în continuare viziunea strategică și interesul permanent pentru inovație a inginerului Clark Hamilton, fondatorul companiilor și inventatorul seringii microlitrice.Responsabilități\nCustomer support and communication related to product performance and technical specifications (technical understanding: operating data; specific measurements; communication protocols, applications and methods, of Hamilton products) Replicate and/ or investigate customer requests, support by email, phone or customer visit. Evaluation and prioritization of support inquiries. Cooperation with all internal and external departments of the organization, if necessary. First contact person for technical support inquiries from customers about our laboratory products.Cerințe\nTechnical University degree/ Biomedical Engineering/ Biotechnology/ Chemistry Working knowledge of customer relationship management Excellent time management and organizational skills and the ability to multitask and prioritize Customer oriented skills, providing technical advice to customers Fluency in English (writing and speaking), good German or other languages skills are an advantage Good computer skills (Windows, Office, etc.) Team player and cooperative with other departments (Sales, Order Processing, Product management, R&D, Production, etc.) Sociable person, with good communication skills with customers Independent and target oriented","description_format":"text","description_chars":2926,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Manufacturing","Venues"],"lifecycle":[{"event":"open","at":"2026-10-11T04:43:55Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.754,"p_room":0.75,"age_days":20,"expected_fill_days":26,"reasons":["seen:20","velocity","win:late"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/hamilton-jobs-technical-support-specialist","json_url":"https://alion.io/job/hamilton-jobs-technical-support-specialist.json","meta":{"generated_at":"2026-10-30T04:13:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5741,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2356962},"rest":"https://alion.io/mcp/rest/get_company?id=2356962"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhamilton-jobs-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhamilton-jobs-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhamilton-jobs-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hamilton-jobs-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhamilton-jobs-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2260687}},{"tool":"search_jobs","arguments":{"company":"hamilton.ch","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2260687},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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