{"id":3950598,"url":"https://alion.io/job/hammertech-customer-success-consultant","title":"Customer Success Consultant","company":{"id":60471,"name":"HammerTech","domain":"hammertech.com","url":"https://alion.io/company/hammertech","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-11-09T02:51:15Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T03:43:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Permanent full-time | Hybrid - 2 days/week in our Melbourne CBD office\nLove building relationships, helping customers succeed and finding ways to make a real impact?\nWe might have just the role for you. We're looking for a proactive, people-focused Customer Success Consultant who enjoys building strong customer relationships, understanding business needs and helping customers get the most out of technology.\nWho is HammerTech?\nAt HammerTech, we're on a mission to make construction sites safer, smarter and more efficient.\nFounded in 2013, we've grown into a global technology company and one of the construction industry's most trusted safety intelligence platforms. Today, our software is used on over 20,000 construction projects by more than 500 leading contractors, including DPR Construction, Digital Realty, CRB and Shawmut Design and Construction.\nBuilt specifically for the construction industry, our platform helps businesses simplify complex processes, improve efficiency and, most importantly, keep workers safe.\nBehind our technology is a team of passionate, collaborative people who are always looking for better ways to do things. Together, we're building safer, smarter, better.\nThe Opportunity\nAs a Customer Success Consultant, you'll play a key role in helping our customers get the most out of HammerTech.\nYou'll manage your own portfolio of customers, build lasting relationships and work closely with them to understand their goals, drive product adoption and identify opportunities to deliver even greater value.\nBut this isn't just about keeping customers happy. You'll be a trusted partner who proactively identifies challenges, helps customers achieve their goals and supports their continued growth with HammerTech.\nYou'll also collaborate with our Implementation, Support, Sales and Product teams to deliver a great customer experience at every stage of their journey.\nWhat You'll Be Doing\nBuild lasting relationships:Manage a portfolio of customers, develop strong relationships with key stakeholders and become their trusted point of contact.\nHelp customers succeed:Understand customer goals and challenges, providing guidance and support to help them get the most value from HammerTech.\nDrive product adoption:Encourage customers to use HammerTech across their projects, helping them maximise the benefits of our platform.\nSupport customer growth:Identify opportunities to expand HammerTech's use across existing customer accounts, projects and teams.\nKeep customers on track:Monitor customer health, proactively identify risks and work with customers to resolve challenges and support successful renewals.\nBecome a product expert:Develop a deep understanding of HammerTech's platform, keep customers informed of new features and provide training and guidance when needed.\nCollaborate across teams:Work closely with our Implementation, Support, Sales and Product teams to ensure a smooth customer journey and continuously improve the customer experience.\nWhat We're Looking For\nWe're looking for someone who genuinely enjoys working with people, takes ownership of customer relationships and knows how to turn challenges into opportunities.\nYou'll be a great fit if you:\nHave strong relationship-building skills and enjoy working with a range of customers and stakeholders.\nCommunicate clearly and confidently, with the ability to build trust and explain ideas in a simple, engaging way.\nAre proactive and solutions-focused, with a knack for identifying potential issues before they become bigger problems.\nHave strong organisational skills and can confidently manage multiple customers, priorities and deadlines.\nAre comfortable working with data and using insights to understand customer needs and identify opportunities for improvement.\nHave a natural curiosity for technology and enjoy learning how software can solve real business challenges.\nAre collaborative, adaptable and genuinely motivated by helping customers achieve great outcomes.\nExperience in Customer Success, Account Management or a B2B SaaS environment would be highly regarded. Familiarity with the construction industry would be a bonus, but what's most important is your ability to build relationships, solve problems and deliver a great customer experience.\nBenefits at HammerTech\nYou'll benefit from our balanced work-life culture with perks including:\nFlexible WFH arrangements - we trust you!\nFull LinkedIn Learning access, training budget, professional development and career planning to support your growth and help you make an impact from day one\nOpportunities to grow your career and make an impact quickly\nNo mandatory Christmas/New Year shutdown - take annual leave when it suits you\nWork anniversary and quarterly recognition rewards\nAdditional paid parental leave\nBirthday leave\nGenerous employee referral bonus program\nTeam Tune-Up Workshops\nMonthly catered office lunches\nRegular social events (both virtual and in-person) and employer-funded travel\nAnnual Town Hall and End-of-Year events\nModern CBD office with a fully stocked kitchen, just a 5-minute walk from Flinders Street Station\nOnsite modern end-of-trip facilities with electric scooter chargers and secure bike racks\nSound like your kind of role?\nIf you're someone who loves building relationships, enjoys helping customers achieve their goals and wants to be part of a company making a meaningful impact, we'd love to meet you.\nApply now and help us build safer, smarter, better - together.\n#LI-DNI","description_format":"text","description_chars":5480,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-09T02:51:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:3","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/hammertech-customer-success-consultant","json_url":"https://alion.io/job/hammertech-customer-success-consultant.json","meta":{"generated_at":"2026-11-10T04:55:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60471},"rest":"https://alion.io/mcp/rest/get_company?id=60471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhammertech-customer-success-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhammertech-customer-success-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhammertech-customer-success-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hammertech-customer-success-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhammertech-customer-success-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3950598}},{"tool":"search_jobs","arguments":{"company":"hammertech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3950598},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}