{"id":2829454,"url":"https://alion.io/job/hammertech-customer-support-consultant-2","title":"Customer Support Consultant","company":{"id":60471,"name":"HammerTech","domain":"hammertech.com","url":"https://alion.io/company/hammertech","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-18T00:00:00Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-22T16:26:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Permanent full-time | Hybrid - 2 days/week in our Melbourne CBD office.\nLove solving problems, helping people and figuring out how things work? We might have just the role for you.\nWe're looking for a curious, tech-savvy and people-focused Customer Support Consultantwho enjoys tackling tricky challenges, making technology easier for others and delivering a great customer experience.\nWho is HammerTech?\nAt HammerTech, we're on a mission to make construction sites safer, smarter and more efficient.\nFounded in 2013, we've grown into a global technology company and one of the construction industry's most trusted safety intelligence platforms. Today, our software is used on over 20,000 construction projectsby more than 500 leading contractors, including DPR Construction, Digital Realty, CRB and Shawmut Design and Construction.\nBuilt specifically for the construction industry, our platform helps businesses simplify complex processes, improve efficiency and, most importantly, keep workers safe.\nBehind our technology is a team of passionate, collaborative people who are always looking for better ways to do things. Together, we're building safer, smarter, better.\nThe Opportunity\nAs a Customer Support Consultant, you'll be one of the go-to people our customers rely on when they need a hand.\nBut this isn't just about answering questions or closing tickets. You'll become an expert in our platform, troubleshoot technical challenges and work closely with our Product and Development teams to find solutions and improve the customer experience.\nNo two days will be quite the same, and there's always something new to learn!\nWhat You'll Be Doing\nBe a problem-solver:Help customers troubleshoot issues and find solutions through phone and email support.\nBecome a product expert:Develop a deep understanding of HammerTech's platform and guide customers on how to use it effectively.\nGet to the bottom of things:Investigate technical issues, identify root causes and work through solutions.\nCollaborate across teams:Work closely with our Development, Product and Customer Success teams to resolve issues and share customer feedback.\nMake things better:Identify opportunities to improve processes, customer resources and the overall support experience.\nHelp customers succeed:Assist with system configurations, provide guidance and deliver basic product training when needed.\nWhat We're Looking For\nWe're less interested in whether you've worked in construction before and more interested in how you think, communicate and approach a challenge.\nYou'll be a great fit if you:\nHave a natural curiosity for technology and enjoy learning how software works.\nLove solving problems and aren't afraid to dig deeper when the answer isn't immediately obvious.\nCommunicate clearly and confidently, with a knack for explaining technical concepts in simple terms.\nAre patient, approachable and genuinely enjoy helping people.\nCan juggle competing priorities, stay organised and work well in a collaborative team.\nAre proactive, adaptable and comfortable navigating web browsers, Microsoft Office and mobile devices.\nExperience in customer service, technical support or a software environment would be a bonus, but a great attitude, strong communication skills and a willingness to learn are just as important.\nBenefits at HammerTech\nYou'll benefit from our balanced work-life culture with perks including:\nFlexible WFH arrangements - we trust you!\nFull LinkedIn Learning access, training budget, professional development and career planning to support your growth and help you make an impact from day one\nOpportunities to grow your career and make an impact quickly\nNo mandatory Christmas/New Year shutdown - take annual leave when it suits you\nWork anniversary and quarterly recognition rewards\nAdditional paid parental leave\nBirthday leave\nGenerous employee referral bonus program\nTeam Tune-Up Workshops\nMonthly catered office lunches\nRegular social events (both virtual and in-person) and employer-funded travel\nAnnual Town Hall and End-of-Year events\nModern CBD office with a fully stocked kitchen, just a 5-minute walk from Flinders Street Station\nOnsite modern end-of-trip facilities with electric scooter chargers and secure bike racks\nSound like your kind of role?\nIf you're someone who loves helping people, enjoys a good technical challenge and wants to be part of a company making a meaningful impact, we'd love to meet you.\nApply now and help us build safer, smarter, better - 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