{"id":1487407,"url":"https://alion.io/job/hampton-roads-transit-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":1941312,"name":"Hampton Roads Transit","domain":"gohrt.com","url":"https://alion.io/company/gohrt","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norfolk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-21T20:56:21Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":".\nHampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.\n.\nHourly Wage: $20.00\nAnswers phone inquiries and obtains information for customers, the general public, visitors, and other interested parties. Provides information pertaining to stops, routes, schedules, fares, and other HRT services with complete information and recommendations tailored to meet customers’ needs. Uses Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) software, Customer Assistance System (CAS), and other technology tools.\nEssential Job Functions:\n(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)\nUses Call Center multi-line phone system software.\nUses CAD/AVL software, CAS, websites, route-schedule lists, bus stop lists, and mobile fare payment software, and lost and found database. \nAnswers phone inquiries on routes, schedules, tracking, fares, fare payment options and assistance, hours of operation, trip planning, activities, facility locations, lost and found and other HRT services with complete information and recommendations tailored to meet customers' needs.\nFacilitates language translation assistance.\nAssists customers in establishing mobile fare payment accounts and with enrollment in other services (Tier I support).\nProvides excellent customer service to internal and external customers.\nPicks up lost and found from designated locations.\nEngages customers at transit locations in support of efforts to disseminate information and capture customer feedback as directed.\nServes as backup switchboard operator/receptionist.\nManages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.\nSupports special events as directed.\nResponds to serious incidents, crises, and emergencies in accordance with established policies and procedures.\nComplies with HRT policies.\nPerforms other duties as required.\nRequired Knowledge, Abilities and Skills essential to Job Functions:\nPossess excellent communication skills, people skills and a clear, pleasant telephone voice; knowledge of customer service and public relations techniques, principles and practices; general knowledge of the Hampton Roads area; able to deal effectively with the public; ability to understand and follow written and oral directions; able to keep simple records; ability to operate standard office equipment. Must be detailed oriented, good organizational and follow- up skills. Patience and enthusiasm for challenges and change. Knowledgeable of Microsoft suite.\nRequired software knowledge and skills essential to job functions:\nProficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.\nSoftware applications:\nMicrosoft Suite\nCAD/AVL\nMobile Fare Payment software\nAvaya Phone System\nSafety Responsibility:\nPerform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.\nTraining and/or Education:\nA high school diploma or GED certificate supplemented by training in data entry.\nRequired Experience:\nOne year of providing quality customer service to include general office experience and data entry.\nLicenses or Certificates:\nPossess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).\nSpecial Requirements:\nMust be able to read, write; must successfully demonstrate knowledge of office and telephone protocol and ability to read and interpret schedules, media releases, etc. Ability to deal with customers in an efficient polite manner. Must have excellent computer. This position is classified as essential personnel.\nFLSA Status:\nNon-Exempt\nPhysical Demands:\nWork requires extensive operation of a keyboard device and use of telephone. Must be able to lift up to 25 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nUnusual Demands:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.\n.\n.\nNon-Exempt.\nHRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email .","description_format":"text","description_chars":5475,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Vending & Automated Retail"],"lifecycle":[{"event":"open","at":"2026-09-29T23:47:15Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.814,"p_room":0.9,"age_days":36,"expected_fill_days":93,"reasons":["conf:60","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/hampton-roads-transit-customer-service-representative-i","json_url":"https://alion.io/job/hampton-roads-transit-customer-service-representative-i.json","meta":{"generated_at":"2026-10-22T01:39:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1941312},"rest":"https://alion.io/mcp/rest/get_company?id=1941312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhampton-roads-transit-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhampton-roads-transit-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhampton-roads-transit-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hampton-roads-transit-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhampton-roads-transit-customer-service-representative-i"}]}