{"id":4315938,"url":"https://alion.io/job/hancock-whitney-client-service-advisor","title":"Client Service Advisor","company":{"id":1785775,"name":"Hancock Whitney","domain":"hancockwhitney.com","url":"https://alion.io/company/hancockwhitney","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Covington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T15:56:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.\nJob Description\nJOB FUNCTION / SUMMARY:\nThe Contact Center provides client service support for business and retail clients. The Client Services Advisor 1 utilizes a variety of digital servicing tools to assist our clients with questions, provide solutions, protect clients’ information and to ensure our clients feel valued and appreciated. This position is responsible for delivering Five Star Service to clients via email, chat, phone, and social media.\nESSENTIAL DUTIES & RESPONSIBILITIES:\nProvides Five Star service to our clients and technical assistance to answer questions and provide solutions for Online Banking, Mobile, text banking and e-pay.\nSupports Debit and ATM transactions to include Dispute handling and reporting/replacing lost or stolen ATM and Check cards.\nIdentifies client financial needs, informs and recommends appropriate financial services or products on the telephone and gains customer agreement to refer to a Digital Banking team.\nSupports client servicing for deposits and loans\nResponsible for research with general banking items to include check and statement imaging, 1099/tax information, encoding errors, and the like.\nCompletes financial transactions; transfers between accounts, payments on loans, and initiates scheduled transfers and Account Transfer Overdraft Protection.\nRecommends appropriate problem resolution, service, or department as necessary for further assistance and call resolution concerning client inquiries to enhance the clients experience.\nOther duties and special projects as assigned by Senior Management.\nIncumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.\nSUPERVISORY RESPONSIBILITIES:\nNone\nMINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:\nHigh school diploma or general education degree (GED)\n1+ year experience in high client contact environment dealing with customer resolution in any industry. Contact Center or Banking experience preferred.\nESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:\nExcellent oral and written communication skills\nAbility to navigate computer systems to facilitate client support\nAttention to detail and effective time management skills\nAbility to work under stress and meet deadlines\nAbility to travel if required to perform the essential job functions\nAbility to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carryingas a physical requirement\nEqual Opportunity/AffirmativeAction Employers. 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