{"id":3546559,"url":"https://alion.io/job/hancock-whitney-manager-documentation-specialist","title":"Manager, Documentation Specialist","company":{"id":1785775,"name":"Hancock Whitney","domain":"hancockwhitney.com","url":"https://alion.io/company/hancockwhitney","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gulfport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":216000,"period":"year","method":"role_country_seniority_unknown","sample_n":7079},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T20:59:57Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T20:56:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.\nJOB FUNCTION / SUMMARY:\nProvides daily management and operational direction to the applicable service area; provides a high level of expertise in bank operations, technology, risk management, and problem solving.\nESSENTIAL DUTIES & RESPONSIBILITIES:\nPlans, organizes and manages the daily activities of the service area through effective leadership and efficient coordination of duties\nProvides day-to-day strategic management for the service area including, but not limited to:Creation of detailed plans;\nExecution of tactics; and\nDevelopment and reporting of metrics.\n\nMakes recommendations to management to improve the productivity, quality, and efficient delivery of products and services\nDevelops and maintains staffing model for resource allocations\nOversees and supports a performance management culture in the service area through effective plans, documentation, and assessments for all associates.\nFinancial management for the departments, including expense control.\nRisk management; maintain a satisfactory system of internal control and ensure SOX compliance.\nResolves operational problems, determines root causes and addresses as needed. Provides direction in resolving system and service issues\nWorks closely with our business partners (Technology, Finance, Legal, Compliance, Credit Admin., & HR) to collaborate and address changes, issues, and needs.\nManages the development and documentation of procedures operational changes which affect service units. Ensures that all applicable associates are knowledgeable of the processes and procedures.\nInteracts with the Lines of Business, Technology, and/or vendors as necessary to coordinate, test, and implement system or operational related enhancements\nManages, monitors, and reports service levels and error rates.\nOversees the research and resolution of documentation and compliance exceptions\nEnsure Bank’s compliance with applicable laws and regulations\nFunctions in an advisory capacity related to compliance and regulatory requirements on loan/deposit documents.\nPerforms site gap analysis on mergers/acquisitions to identify differences in processes\nCoordinates and participates in consolidation projects\nTesting of disaster recovery capabilities\nServes as liaison between service associates and operations to resolve issues and provide excellent support service\nInterprets regulatory and industry changes to determine the impact on the operating areas. \nCreates and implements tracking mechanism to monitor and report accuracy/productivity for Service Level Agreements\nPerforms detailed workflow analysis of each function as part of ongoing process improvement effort\nIncumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.\nSUPERVISORY RESPONSIBILITIES:\nManages employees; is responsible for the overall direction, coordination and evaluation of this unit and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\nMINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:\nBachelor's Degree\n8 years of loan/deposits & payments operations or supervisory related experience and/or training\nA combination of education and experience is acceptable\nUnderstands business implications of decisions\nDisplays orientation to profitability\nDemonstrates knowledge of market and competition\nAligns work with strategic goals\nMid-level understanding of a number of functional areas; Credit, Finance, Compliance, Legal, Retail and Wholesale Banking\nOverall knowledge of bank operations and procedures with specific concentration on Lending or Deposit/Payment Services/payment processes\nAbility to apply conceptual intent of loan/deposit/payment transactions to practical situations\nUnderstanding of Lending or Deposit/Payment Services/payment software\nComplete familiarity of all area documents, their purpose, and requirements for proper completion\nMulti-state knowledge of laws, regulatory requirements and compliance rules\nExhibits strong verbal and written communication skills\nAbility to communicate with a variety of audiences and multiple levels of management\nPossesses strong interpersonal and customer service skills and the ability to work well across teams\nIs a self-starter with strong organizational skills\nHas the ability to multi task and prioritize workload in a fast paced environment\nPossesses strong analytical, problem solving and conceptual skills\nAbility to formulate sound conclusions and recommend optimal course of action based on analysis\nESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:\nAbility to work under stress and meet deadlines\nAbility to operate related equipment to perform the essential job functions\nAbility to read and interpret a document if required to perform the essential job functions\nAbility to travel if required to perform the essential job functions\nAbility to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement\nEqual Opportunity/AffirmativeAction Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.","description_format":"text","description_chars":6458,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-10-30T20:59:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":16,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/hancock-whitney-manager-documentation-specialist","json_url":"https://alion.io/job/hancock-whitney-manager-documentation-specialist.json","meta":{"generated_at":"2026-11-02T23:53:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1785775},"rest":"https://alion.io/mcp/rest/get_company?id=1785775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhancock-whitney-manager-documentation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhancock-whitney-manager-documentation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhancock-whitney-manager-documentation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hancock-whitney-manager-documentation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhancock-whitney-manager-documentation-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3546559}},{"tool":"search_jobs","arguments":{"company":"hancockwhitney.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3546559},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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