{"id":2124787,"url":"https://alion.io/job/handpickedhotels-general-manager-2","title":"General Manager","company":{"id":1814614,"name":"Hand Picked Hotels","domain":"handpickedhotels.co.uk","url":"https://alion.io/company/handpickedhotels","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bath, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Julia","optional":false}],"status":"live","first_seen_at":"2026-09-08T05:29:10Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T08:10:28Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Hand Picked Hotels\nHand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them.\nToday, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.\nDedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team routed in their commitment to aim higher and delight their guests with magical experiences that offer a true escape from the every day.\nHand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.\nAn amazing opportunity to lead one of Bath's most distinctive luxury country house hotels.\nOne of only two Grade II listed country house hotels in Bath, Bailbrook House combines a beautifully restored early 19th-century mansion with contemporary hospitality. Its 20 acres of peaceful grounds overlook the Avon Valley, yet the centre of one of Britain's most celebrated heritage cities is only a short drive away.\nFrom individually styled mansion-house bedrooms and elegant afternoon teas in the Royal Lounges to memorable weddings, celebrations and business events, this is an exciting opportunity to shape the next chapter of a characterful hotel with a strong sense of place.\nAs the General Manager you will be responsible for providing inspirational and dynamic leadership to your colleagues at an exciting time in Hand Picked Hotels journey to be recognised as the leading British collection of exclusive hotels delivering exceptional personal service.\nYou will have the opportunity to be a key influencer, be part of our journey as we continue to focus on a transformation journey at Hand Picked Hotels with an emphasis on driving our philosophy of service, excellence and consistency.\nAbout the role:\nAs General Manager you will be fully accountable for exceeding guest expectations, delivering and exceeding the financial goals and objectives alongside team management.\nThe General Manager is responsible for leading the hotel team to continually strengthen Hand Picked Hotels reputation in the market for hospitality, with service, excellence and consistency always being front and centre.\nAs the owner of the Hotel’s P&L, you will be an experienced innovator who enjoys leading from the front with passion, heart and soul inspiring, motivating, coaching and developing your colleagues so they reach their maximum potential.\nYou will be responsible for inspiring, motivating, developing your team to continually surpass our guest expectations whist identifying and delivering new revenue streams and opportunities.\nBe the face of Hand Picked Hotels in their area and foster a positive, healthy work environment, leading by example you will promote Hand Picked Hotels vision, purpose and values and drive the overall philosophy of service, excellence and consistency.\nBe responsible for driving implementation of divisional and central initiatives and representing the needs of the hotel.\nAbout you:\nTo be considered for this role of General Manager you must have current experience as a General Manager within a Luxury Hotel including multi outlet food with experience of delivering and exceeding guest expectations and creating an outstanding colleague environment.\nThis is not a first appointment role and requires an experienced General Manager with rounded hotel operations, commerciality and a proven track record of delivering a consistent and exceptional guest journey and experience.\nYou must be able to demonstrate a solid commercial acumen, with the ability to drive sales, seek new revenue streams and partnerships that will increase profitability.\nHave experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high end guest experience.\nA proven track record in people management, coaching and development and be an experienced innovator who will inspire others with your passion and flair, creating a winning team mentality.\nPrevious experience of project and capex management would be advantageous.\nYou will have up to date knowledge of statutory obligations, including health and safety, and compliance.\nProficient in hotel software, opera, excel and office 365.\nOur Benefits\nCompetitive salary package plus performance bonus (discussed at interview).\nGenerous company pension, private medical insurance & life assurance.\n33 days holiday (including bank holidays) and enhanced sick pay.\nAccess to wellbeing support through our Employee Assistance Programme.\nOngoing career development with in-house and external training, including apprenticeships and industry-recognised courses.\nColleague discounts on hotel stays, food & drink, and annual loyalty rewards.\nAccess to retail and wellness discounts via our online benefits platform.\nA welcoming, inclusive culture where long-term friendships and diversity are celebrated.\nHand Picked Hotels is proud to be an Equal Opportunities Employer. 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