{"id":2124791,"url":"https://alion.io/job/handpickedhotels-receptionist-3","title":"Receptionist","company":{"id":1814614,"name":"Hand Picked Hotels","domain":"handpickedhotels.co.uk","url":"https://alion.io/company/handpickedhotels","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fawkham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Julia","optional":true}],"status":"live","first_seen_at":"2026-09-24T08:26:46Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T07:47:27Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Hand Picked Hotels\nReceptionist - Brandshatch Place Hotel & Spa\nLocation: Longfield, Kent, DA3 8NQ\nSalary: Starting at £13.50 per hour + service charge + excellent colleague benefits\nJob Type: Part-time | Permanent | 3 days out of 7 (24hrs)\nCome and join our Team...\nWe are currently seeking an enthusiastic Receptionist at Brandshatch Place Hotel & Spa, part of Hand Picked Hotels.\nTucked away in the scenic Kent countryside, yet just moments from London, Brandshatch Place Hotel & Spa offers a workplace where heritage and genuine hospitality come together. Joining our team means being part of a venue known for delivering exceptional conferences, executive retreats, and unforgettable occasions.\nAs a member of our team, you’ll help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency.\nIf you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Brandshatch Place Hotel & Spa offers an inspiring place to grow your career.\nWhat will the role involve?\nAs a receptionist you will have the opportunity to create unforgettable moments, spark joy, and make every guest feel genuinely cared for from the moment they arrive.\nIn this role, you’re not just welcoming guests, you are crafting personalised experiences that make them feel at home, relaxed, and truly valued.\nYou’ll thrive in a dynamic environment where no two days are the same. Working closely with our passionate Front Office team, you will be in the centre of the action being connected, informed, and empowered to deliver a consistent and excelling standout service.\nThis is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.\nFlexible working hours can be accommodated where possible.\nWhat’s in it for you?\nA competitive hourly rate of £13.50 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.\nA welcoming, inclusive culture where long-term friendships and diversity are celebrated.\nOngoing career development with in-house and external training, including apprenticeships and industry-recognised courses.\n28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.\nUniform and meals on shift provided.\nComplimentary spa and gym access (*where available, restrictions apply at some venues).\nFree onsite parking (where applicable).\nAccess to wellbeing support through our Employee Assistance Programme.\nCompany pension, enhanced sick pay & Life assurance scheme.\nOnline retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.\nDiscounted stays in our hotels and on food, drink, spa treatments & products.\nAnnual loyalty awards (like afternoon teas and overnight stays). \nIntroduction bonus for new colleague recommendations.\nColleague of the Month awards, which leads to our annual awards ceremony. \nRegular team gatherings and appreciation events.\nAre you Hand Picked?\nWe are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.\nYou will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.\nPrevious experience working in Front office as a Receptionist or similar role in a luxury four or five star hotel. \nProficient computer skills, able to confidently navigate hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.\nWho we are…\nHand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.\nDedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.\nHand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.\nApply Today\nIf you're an experienced Receptionist looking to work in a luxury hotel, take the next step in your career with Brandshatch Place Hotel & Spa and apply now.\nHand Picked Hotels is an Equal Opportunities employer. 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