IT Support Analyst
About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions
Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue
About the Role
We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale.
This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment.
What You'll Do
Support the Employee IT Experience
Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
Support remote and hybrid employees across multiple time zones
Escalate complex issues when appropriate while owning tickets through resolution
Help Improve IT Operations
Support onboarding and offboarding workflows
Assist with identity and access management (Okta, Google Workspace, etc.)
Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
Manage software provisioning, license assignments, and asset tracking
Identify recurring issues and recommend process improvements or automation opportunities
Contribute to Security & Documentation
Maintain internal documentation and knowledge base articles
Partner with Security to support device compliance and access management
Assist with IT projects, tool implementations, and operational improvements
Participate in incident response and troubleshooting efforts as needed
Collaborate Across the Business
Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs
Help deploy new hardware, software, and productivity tools
Contribute to office and remote IT initiatives as the company grows
You Have
2-4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
Experience supporting macOS (Windows experience is a plus)
Hands-on experience with:
Google Workspace
Slack
Okta or another identity provider
Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.)
ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)
Technical Skills
Strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking
Experience administering common SaaS applications and user lifecycle management
Familiarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus
Comfortable working in cloud-first environments
What We're Looking For
A customer-first mindset with strong problem-solving skills
Organized and detail-oriented with solid documentation habits
Curious and eager to learn new technologies
Comfortable balancing multiple priorities in a fast-moving environment
Strong written and verbal communication skills
Takes ownership of assigned work while knowing when to seek guidance
We Offer
Handshake delivers benefits that help you feel supported-and thrive at work and in life.
The below benefits are for full-time US employees.
Ownership: Equity in a fast-growing company
Financial Wellness: 401(k) match, competitive compensation, financial coaching
Family Support: Paid parental leave, fertility benefits, parental coaching
Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
Growth: $2,000 learning stipend, ongoing development
Remote & Office: Internet, commuting, and free lunch/gym in our SF office
Time Off: Flexible PTO, 15 holidays + 2 flex days
Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.