{"id":82584,"url":"https://alion.io/job/handshake-it-support-analyst-2","title":"IT Support Analyst","company":{"id":5000,"name":"Handshake","domain":"joinhandshake.com","url":"https://alion.io/company/handshake","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Scale AI","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-08-03T17:20:23Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-29T08:19:49Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"About Handshake\nHandshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.\nIn 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.\nWhy join Handshake now:\nShape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel\n\nPartner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions\n\nWork alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders\n\nBuild a massive, fast-growing business with billions in revenue\n\nAbout the Role\nWe're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale.\nThis role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment.\nWhat You'll Do\nSupport the Employee IT Experience\nProvide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools\n\nTroubleshoot and resolve technical issues with a focus on delivering an excellent employee experience\n\nSupport remote and hybrid employees across multiple time zones\n\nEscalate complex issues when appropriate while owning tickets through resolution\n\nHelp Improve IT Operations\nSupport onboarding and offboarding workflows\n\nAssist with identity and access management (Okta, Google Workspace, etc.)\n\nHelp administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)\n\nManage software provisioning, license assignments, and asset tracking\n\nIdentify recurring issues and recommend process improvements or automation opportunities\n\nContribute to Security & Documentation\nMaintain internal documentation and knowledge base articles\n\nPartner with Security to support device compliance and access management\n\nAssist with IT projects, tool implementations, and operational improvements\n\nParticipate in incident response and troubleshooting efforts as needed\n\nCollaborate Across the Business\nPartner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs\n\nHelp deploy new hardware, software, and productivity tools\n\nContribute to office and remote IT initiatives as the company grows\n\nYou Have\n2-4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment\n\nExperience supporting macOS (Windows experience is a plus)\n\nHands-on experience with:\nGoogle Workspace\n\nSlack\n\nOkta or another identity provider\n\nEndpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.)\n\nITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)\n\nTechnical Skills\nStrong troubleshooting skills across hardware, SaaS applications, identity, and basic networking\n\nExperience administering common SaaS applications and user lifecycle management\n\nFamiliarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus\n\nComfortable working in cloud-first environments\n\nWhat We're Looking For\nA customer-first mindset with strong problem-solving skills\n\nOrganized and detail-oriented with solid documentation habits\n\nCurious and eager to learn new technologies\n\nComfortable balancing multiple priorities in a fast-moving environment\n\nStrong written and verbal communication skills\n\nTakes ownership of assigned work while knowing when to seek guidance\n\nWe Offer\nHandshake delivers benefits that help you feel supported-and thrive at work and in life.\nThe below benefits are for full-time US employees.\nOwnership: Equity in a fast-growing company\n\nFinancial Wellness: 401(k) match, competitive compensation, financial coaching\n\nFamily Support: Paid parental leave, fertility benefits, parental coaching\n\nWellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend\n\nGrowth: $2,000 learning stipend, ongoing development\n\nRemote & Office: Internet, commuting, and free lunch/gym in our SF office\n\nTime Off: Flexible PTO, 15 holidays + 2 flex days\n\nConnection: Team outings & referral bonuses\n\nExplore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.","description_format":"text","description_chars":4843,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Job Boards & Aggregators","AI Training Data & Annotation","Professional 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