{"id":674010,"url":"https://alion.io/job/hannel-orp-aifa-forward-eployed-ngineerfde","title":"開発-Forward Deployed Engineer(FDE)","company":{"id":51067,"name":"Channel Corp","domain":"channel.io","url":"https://alion.io/company/channel-corp","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0.313,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":120,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8000000,"max":14000000,"currency":"JPY","period":"year","gross":null,"usd_annual":89124},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-05-14T07:35:43Z","employer_posted_date":"2026-05-14","last_verified_at":"2026-11-15T10:06:17Z","board_verified":true,"closed_at":null,"days_open":185,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":183},"description":"事業概要\nチャネルトークは「企業と顧客の間にあるコミュニケーションの問題を解決する」をミッションに、顧客といつでもどこでも会話ができる環境を作る「顧客理解するためのAIエージェント」を提供しています。CRMデータを元にした問い合わせ対応の設計やAIを活用した問い合わせ対応業務の自動化を通じて、CS対応の効率化から顧客体験の向上までチャネルトーク1つで解決します。\n現在は日本、韓国、アメリカで展開をしています。240,000以上の企業に利用されており、B2B企業の中では、アジアで最も早い水準で成長をしています。\nなぜ募集するのか\nEnterprise顧客の増加に伴い、より高度な導入支援・AI活用設計・技術伴走が求められるようになっています。\nその中で、顧客現場に深く入り込み、技術面から導入・実装・活用をリードするForward Deployed Engineer（FDE）ポジションを新たに募集します。\nFDEは、顧客とプロダクトを繋ぐ“技術アンカー”として、Enterprise顧客の成功とプロダクト進化の両方に関わる重要な役割です。\n業務内容\nForward Deployed Engineer（FDE）は、Enterprise顧客の現場に深く入り込み、技術的な実装・業務設計・AI活用をリードするポジションです。\n単なる導入支援ではなく、顧客課題を構造的に理解し、プロダクト・AI・オペレーションを組み合わせながら、顧客のCustomer Experience変革を技術側から推進します。\nまた、顧客現場で得られた知見をProduct / Engineeringチームへ還元し、プロダクト改善のフィードバックループを加速させる役割も担います。\n具体的な業務\nEnterprise顧客への技術的導入支援・実装推進\n\n顧客業務に合わせたAI活用・CRM運用設計\n\nAPI / Webhook / 外部システム連携支援\n\nPoC（Proof of Concept）の設計・推進\n\n顧客課題の整理・構造化および技術的ソリューション提案\n\nProduct / Engineeringチームへの顧客フィードバック連携\n\nSales / CSM / Product / Engineeringとのクロスファンクショナル連携\n\nAI Nativeな業務改善・オペレーション設計支援\n\nEnterprise Dealでレガシーから最新SaaSまでを含めた技術やセキュリティ観点での提案・伴走\n\nこのポジションの魅力\n最先端の「AIネイティブな」キャリア\nAI Native SaaSにおけるEnterprise導入の最前線を経験できる\n\n顧客だけでなく、プロダクト進化にも直接関われる\n\n「導入支援」ではなく、「顧客変革」を技術側から推進できる\n\n日本市場立ち上げフェーズの中核メンバーとして大きな裁量を持てる\n\n必要な経験/スキル\nSaaS / IT業界におけるEnterprise顧客対応経験（Presales / Solution Engineer / Technical Consultant / CSM 等）\n\n顧客課題を整理・構造化し、技術的観点から解決提案を行った経験\n\nAPI / システム連携に関する基本理解\n\n社内外のステークホルダーを巻き込みながらプロジェクトを推進した経験\n\n高いコミュニケーション能力およびファシリテーション能力\n\n望ましい経験/スキル\nEnterprise SaaSの導入・実装支援経験\nSQL / Python / API利用経験\n\nCRM / CX / AI領域への理解\n\nAIツール（ChatGPT / Claude等）の業務活用経験\n\nProduct Feedback / Product Improvementへの関与経験","description_format":"text","description_chars":1586,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-10T22:45:54Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.635,"p_room":0.36,"age_days":185,"expected_fill_days":120,"reasons":["conf:4","velocity","win:tail","crowd:"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":89124,"is_top_pay":false},"html_url":"https://alion.io/job/hannel-orp-aifa-forward-eployed-ngineerfde","json_url":"https://alion.io/job/hannel-orp-aifa-forward-eployed-ngineerfde.json","meta":{"generated_at":"2026-11-15T15:56:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7871,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51067},"rest":"https://alion.io/mcp/rest/get_company?id=51067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhannel-orp-aifa-forward-eployed-ngineerfde"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhannel-orp-aifa-forward-eployed-ngineerfde"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhannel-orp-aifa-forward-eployed-ngineerfde"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hannel-orp-aifa-forward-eployed-ngineerfde\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhannel-orp-aifa-forward-eployed-ngineerfde"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":674010}},{"tool":"search_jobs","arguments":{"company":"channel.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":674010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}