{"id":1842058,"url":"https://alion.io/job/hansgrohe-usa-customer-experience-representative-temporary-position","title":"Customer Experience Representative - Temporary Position","company":{"id":2292614,"name":"hansgrohe USA","domain":"hansgrohe-usa.com","url":"https://alion.io/company/hansgrohe-usa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T19:20:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-15T10:47:55Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"JOB DESCRIPTION\nEmployee: Universal CER\nFLSA Status: Non-Exempt - Temp\nReports To: Service Center Supervisor\nDepartment: Customer Service\nJOB PURPOSE:\nCustomer Experience Representative is the primary responder and daily advocate for all general incoming customer related or sales support related calls to the call center. Records and verifies a variety of standard and /or complex coded or uncoded business and statistical source data into the computer. Execute professionalism to meet the needs of our customers, internally/externally. Providing 100% issue resolution and service support to the Hansgrohe, Inc. customer base, representatives, sales management team and all other stakeholders. The Customer Experience Representative further ensures that the specific business procedures and policies of Hansgrohe, Inc. are adhered to, while the varied requirements and needs of our customers are met in a professional manner.\nEssential Duties and Responsibilities\nProcess orders and request via ecommerce, RGA’s, customers (internal/external) through SAP order entry system, including verification of key data to assure accuracy. Other projects as assigned.\nServes as the first responder and final resolution for all incoming customer related, sales representative or sales management related calls. (Request to correct errors that may have occurred during order entry, shipping or invoicing, such as discrepancies with pricing, discounts, incorrect product, quantity and ETC.) To name a few.\nAssure familiarization of product line, prices, delivery time and various marketing promotional services and similar data as required.\nResponsible for answering all customer, sales representative, or sales management email requests within 24 hours. \nCross trained on all aspects of the order entry, sales support entry, troubleshooting, issue resolution, product knowledge/technical knowledge and product support process for incoming phone calls.\nEnters customer orders, filing all documentation related to customer’s orders.\nReviews sales orders for entry errors before they are released to the warehouse for shipping.\nCoordinate any reports or special projects needed in reference to the position or customer service when necessary.\nAssure that customer needs and concerns are communicated to the appropriate person(s) or department(s) in a timely manner.\nDocuments the corresponding order and files in the appropriate customer file.\nActs as a liaison between Hansgrohe, Inc and its customers, independent sales representatives, regional managers, internal employees/departments, and all other stakeholders whose job functions affect the customer.\nMaintains familiarization of the product line, prices, delivery time and various marketing promotional services and similar data as required. Offers alternative product selections when a product is out of stock or has been phased out. Offers information to the customer regarding current sales or marketing programs that may be beneficial to the customer or the customer’s order of inquiry.\nProficient user of SAP, and other required operating systems. Attends Hansgrohe trainings associated with these systems or any other function necessary to ongoing job growth and performance.\nEnsures that customer needs and concerns (beyond the Customer Experience Representative position) are communicated to the appropriate person(s) or department(s) in a timely manner.\nAbility to take on tasks assigned by Manager or Supervisor.\n“Good Attendance” as per the Hansgrohe Attendance Policy\nLanguage Skills\nMust have solid command of the English language both verbal and written. \nMust be able to read, write and comprehend written and verbal instructions, correspondence, and memos. \nKnowledge and Skills\nAbility to work in a fast paced environment.\nBasic computer and data entry skills.\nProfessional behavior and the ability to interact effectively with others.\nEDUCATION AND WORK EXPERIENCE:\nRequires a high school diploma or its equivalent with 1-3 years of experience in the field\nCORE COMPETENCIES: Respecting Diversity, Continuous Improvement, Safety, Customer Focus, and Integrity\nDATA ENTRY CLERK COMPETENCIES: Decisive Judgment, Adapting to Change, Business Acumen, Planning & Organizing, Delivering Results, Resilience, Teamwork & Collaboration, Written Communication","description_format":"text","description_chars":4311,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T17:14:52Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.606,"p_room":0.45,"age_days":27,"expected_fill_days":17,"reasons":["seen:27","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/hansgrohe-usa-customer-experience-representative-temporary-position","json_url":"https://alion.io/job/hansgrohe-usa-customer-experience-representative-temporary-position.json","meta":{"generated_at":"2026-10-15T12:23:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19086,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2292614},"rest":"https://alion.io/mcp/rest/get_company?id=2292614"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhansgrohe-usa-customer-experience-representative-temporary-position"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhansgrohe-usa-customer-experience-representative-temporary-position"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhansgrohe-usa-customer-experience-representative-temporary-position"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hansgrohe-usa-customer-experience-representative-temporary-position\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhansgrohe-usa-customer-experience-representative-temporary-position"}]}