{"id":1894598,"url":"https://alion.io/job/hapag-lloyd-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":1767551,"name":"Hapag-Lloyd","domain":"hapag-lloyd.com","url":"https://alion.io/company/hapag-lloyd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moka, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2161},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Hapag-Lloyd QSC Mauritius is growing and to support our growth, we are looking to recruit Customer Service Coordinator!\nHapag-Lloyd is a leading global liner shipping company, having its head quarter in Hamburg, Germany, operating 280 modern ships and transports about 12.0 million TEU (Twenty-foot Equivalent Unit) per year. The company presently has around 14,000 motivated employees in 400 offices in 140 countries. Hapag-Lloyd offers a fleet with a total capacity of 2.1 Million TEU, as well as a container stock of approximately 2.6 million TEU including one of the world’s largest and most modern reefer container fleets. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents.\nHapag-Lloyd has a history of over 175 years, having been founded in the year 1847. Hapag-Lloyd is a financially stable company and is publicly listed on the Frankfurt, Germanystock exchange.\nThis open position shall be on a permanent contract basis. \nQualifications and Technical Job Requirements:\nGraduates with minimum of 3 years of experience\nA Certification in the related customer field would be an added advantage.\nCommunication skills, conflict resolution, problem solving and decision-making would be value added benefit.\nIntermediate to advanced level skill in MS Excel, Word & MS Access\nExcellent command of written and spoken English and French\nAs an organization, we provide a robust training program. Every staff undergoes a training program, and we will train you to handle your tasks.\n\nWe provide many opportunities for professional growth, in a fast growing organization.\n\nWe provide you with experience in working with customers / Vendors across various African countries from one location.\n\nWe will provide you with exposure to international processes & practices.\n\nWe will provide you with exposure to one of the best systems in the shipping industry\nOur Shift timings are from 1 p.m. to 10 p.m.\nIf you fit the above requirements, apply now!","description_format":"text","description_chars":2016,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T07:17:15Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.803,"p_room":0.9,"age_days":10,"expected_fill_days":17,"reasons":["seen:10","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/hapag-lloyd-customer-service-coordinator","json_url":"https://alion.io/job/hapag-lloyd-customer-service-coordinator.json","meta":{"generated_at":"2026-10-12T17:16:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767551},"rest":"https://alion.io/mcp/rest/get_company?id=1767551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhapag-lloyd-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhapag-lloyd-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhapag-lloyd-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hapag-lloyd-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhapag-lloyd-customer-service-coordinator"}]}