{"id":3724896,"url":"https://alion.io/job/happy-returns-senior-ux-designer","title":"Senior UX Designer","company":{"id":7905,"name":"Happy Returns","domain":"happyreturns.com","url":"https://alion.io/company/happyreturns","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":77712,"max":145068,"currency":"USD","period":"year","gross":null,"usd_annual":145068},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-11-04T04:47:19Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T13:45:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet-which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns-which have since become the industry standard-and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.\nHappy Returns is:\nA UPS Company\nLoved and adored by shoppers - for proof, check out our 93 NPS\nExperiencing rapid growth\nSeeking top talent to contribute to the expansion of the business\nSr. UX Designer / Researcher\nPosition summary\nAs a Senior UX Designer / Researcher, you will lead both the research and the design of products used by shoppers of top online retailers, store associates at leading retailers, and our own Happy Returns specialists to create, accept, and process returns. You will join a small team of outstanding engineers and product managers, and work with stakeholders across the company as we rapidly scale in the $800 billion returns market.\nWhat you'll do\nLead end-to-end design for one or more Happy Returns products: the web flows shoppers use to start a return, the apps retail partners use to manage returns, and the warehouse tools our specialists use to process them.\nPlan, conduct, and lead UX research throughout the product lifecycle to proactively discover user needs and uncover painpoints.\nSynthesize research findings into clear, prioritized recommendations, and partner with product managers, engineers, customer success managers, and leadership to drive iterative product improvements.\nChampion the user from ideation to handoff, crafting user flows, prototypes, and high-fidelity designs in Figma alongside product and engineering.\nContribute to standardizing Happy Returns design system components.\nRefine and standardize internal research methodologies and templates.\nRequired qualifications\n4+ years of professional experience as a UX/UI or product designer, or as a UX researcher who has also designed shipped interfaces.\nProficiency in Figma, including building components, prototyping interactions, and delivering high-fidelity designs across web and mobile devices.\nProfessional experience conducting and synthesizing UX research, including usability testing and feedback interviews, into actionable insights.\nStrong cross-functional communication skills, with experience using research findings and data to advocate for the user.\nA portfolio that shows how research informed your design decisions, not just the final screens.\nAbility to work quickly in a fast-paced, demanding, and rapidly changing environment.\nSolid aesthetic sense and the ability to work within an established style guide or design system.\nPreferred qualifications\nProfessional experience planning several UX research studies and recruiting research participants.\nExperience conducting discovery interviews in ambiguous problem spaces (before solutions are defined) and using those insights to shape product direction.\nExperience presenting research recommendations to leadership or executive audiences.\nExperience in e-commerce, retail, or logistics.\nCompensation\nCompensation for this position will be determined based on a variety of factors, including internal equity, geographic location, and the candidate’s job-related knowledge, skills, and experience. In addition to base pay, this position may be eligible for a bonus and a comprehensive benefits package, which includes medical, financial, and other benefits, depending on the level and position offered.\nWhy Join Happy Returns?\nAt Happy Returns, you’ll have the opportunity to work with leading retailers and help shape the future of e-commerce returns. You’ll join a collaborative team focused on solving meaningful customer challenges, improving the shopper experience, and delivering innovative solutions at scale.\nAs part of UPS, Happy Returns combines the energy of a technology-driven business with the reach and resources of a global logistics leader.\nEEO Statement\nHappy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.\nVisa Sponsorship\nWe do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S.\nStatement to Third Party Agencies\nTo all recruitment agencies: Happy Returns only accepts resumes from agencies on the UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.","description_format":"text","description_chars":4761,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Logistics","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-04T04:47:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 8","filings_12m":5,"filings_prev_12m":11,"green_card_filings_12m":8,"median_offered_wage_usd":174808,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":145068,"is_top_pay":false},"html_url":"https://alion.io/job/happy-returns-senior-ux-designer","json_url":"https://alion.io/job/happy-returns-senior-ux-designer.json","meta":{"generated_at":"2026-11-04T19:22:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29817,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7905},"rest":"https://alion.io/mcp/rest/get_company?id=7905"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhappy-returns-senior-ux-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhappy-returns-senior-ux-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhappy-returns-senior-ux-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/happy-returns-senior-ux-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhappy-returns-senior-ux-designer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3724896}},{"tool":"search_jobs","arguments":{"company":"happyreturns.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3724896},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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