{"id":363230,"url":"https://alion.io/job/happyco-customer-experience-manager","title":"Customer Experience Manager","company":{"id":8506,"name":"HappyCo","domain":"happy.co","url":"https://alion.io/company/happyco","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":70,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-08-26T21:04:34Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-11-02T07:10:56Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"About the Role\nHappyCo partners with leading integration providers to deliver property management and resident-experience technology - including Happy Property and Happy Force - to shared customers. Today, those customers are primarily multifamily operators, with a growing opportunity to support single-family homeowners.\nAs this strategic partnership scales, our shared customers need a consistent, on-the-ground point of contact who can make the two companies feel like one unified platform rather than a collection of separate tools. We’re hiring a Customer Experience Manager (CXM) to be that person.\nIn this role, you’ll be based primarily in New York and work in person from our partner’s office. You’ll bring strong customer experience and account ownership skills to launch, support, and grow mutual customers from the customer’s perspective.\nThis is a full-time, dedicated role - not a rotational or fractional assignment - reflecting how central this partnership is to HappyCo’s growth.\nResponsibilities\nServe as HappyCo’s embedded CXM at our partner’s NYC office, working alongside their team as a consistent and trusted presence.\nLaunch and support mutual customers end to end, from onboarding new properties onto HappyCo’s platform through the partner relationship to owning their ongoing success.\nCreate a seamless customer experience that feels like one coordinated solution, not separate point products.\nResolve day-to-day customer issues in real time whenever possible, reducing handoffs and delays.\nJoin customer and partner calls as the face of HappyCo in the relationship.\nPartner with HappyCo’s Engineering and Product teams on customer-facing integration work, including single sign-on, co-branded and deep-linked pages, and emerging AI-driven experiences for property operators and residents.\nTranslate field feedback into clear requirements, risks, and opportunities for internal teams.\nSupport the homeowner subscription line as it grows, including coordination with call-center support on emergency response and technician scheduling.\nEscalate risks and opportunities to HappyCo leadership with the urgency and clarity this high-visibility partnership requires.\nWhat You'll Need\nStrong CXM or customer success experience, including full-cycle launch and lifecycle ownership for customer accounts.\nExperience working beyond transactional support or customer service, with ownership of customer outcomes and long-term success.\nAbility to work in person from our partner’s New York City office. This is an in-office role, not a remote role or occasional travel assignment.\nComfort operating with autonomy in a fast-paced, sometimes non-standard environment.\nTechnical fluency to speak credibly about integrations, single sign-on, and AI-driven tooling with technical partner teams.\nStrong judgment and communication skills, with the ability to represent HappyCo directly to a fast-moving, high-visibility partner and its executives.\nNice to Have\nExperience in multifamily property management, proptech, or resident-experience platforms.\nFamiliarity with SSO/identity concepts, AI agents, or MCP-style integrations.\nExperience working in an embedded partner, strategic account, or co-sell environment.\nKeys to Optimum Happiness at HappyCo\nThrives in ambiguity and proactively creates clarity\nFocuses on long-term impact over quick wins\nEnables others through systems, not mandates\nUses technology and AI to empower people and simplify complexity\nEmbraces the challenges and rewards of growing in a scaleup environment\n\nCompensation\nThe base salary range for this position is $90,000 - $120,000 USD per year. Where you land in that range depends on your experience and skills. We'll discuss compensation openly throughout the interview process.","description_format":"text","description_chars":3766,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","PropTech","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-05T19:46:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.771,"p_room":0.44,"age_days":67,"expected_fill_days":63,"reasons":["conf:3","urgency","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/happyco-customer-experience-manager","json_url":"https://alion.io/job/happyco-customer-experience-manager.json","meta":{"generated_at":"2026-11-02T09:28:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8506},"rest":"https://alion.io/mcp/rest/get_company?id=8506"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhappyco-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhappyco-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhappyco-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/happyco-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhappyco-customer-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":363230}},{"tool":"search_jobs","arguments":{"company":"happy.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":363230},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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