{"id":363264,"url":"https://alion.io/job/happyco-virtual-maintenance-technician","title":"Virtual Maintenance Technician","company":{"id":8506,"name":"HappyCo","domain":"happy.co","url":"https://alion.io/company/happyco","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":70,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2024-03-22T14:24:01Z","employer_posted_date":"2024-03-22","last_verified_at":"2026-10-31T16:50:56Z","board_verified":true,"closed_at":null,"days_open":953,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":952},"description":"HappyCo is a company where people can grow their careers and work with like-minded people, with no egos or politics. HappyCo is values-driven and offers a collaborative, supportive culture. Join HappyCo and Make Work Happy!\nAre you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?\nHappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country, without carrying tools, running all over properties, or commuting in traffic.\nThe Position\nWe’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.\nVirtual Maintenance Technicians bring the expertise of on-site maintenance technicians to a remote setting. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities.\nHappy Force Virtual Technicians assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.\nWork Schedule and Availability\nThis is a full-time, remote position with assigned shifts and consistent attendance expectations. Availability to work afternoons, nights, weekends, and holidays is required.\nEach shift spans nine hours and includes eight hours of computer-based work and a one-hour unpaid lunch break. Employees are expected to remain available, responsive, and actively engaged during working hours, apart from scheduled breaks. While the position offers the benefit of working from home, it does not offer self-selected hours or the ability to work whenever convenient.\nShift times are determined by business needs and may include, but are not limited to:\n4 p.m.-1 a.m. Eastern Time\n5 p.m.-2 a.m. Eastern Time\n6 p.m.-3 a.m. Eastern Time\nCandidates must be comfortable working a structured schedule and maintaining dependable attendance during their assigned hours.\nResponsibilities\nProvide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction.\nUse Happy Force software to review, triage, and respond to incoming maintenance tickets.\nCoach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures.\nCollect relevant information from residents to support on-site teams when escalation is required.\nCommunicate day-to-day with property teams regarding operations, updates, and escalations.\nGuide residents through mitigation steps for maintenance issues to help prevent property damage.\nParticipate in feedback sessions related to product use and process improvements.\nMaintain flexibility and willingness to work different assigned shifts as needed, including afternoons, nights, weekends, and holidays.\nProcess incoming work orders through completion.\nTriage and prioritize maintenance requests submitted through messaging.\nCommunicate with residents primarily via text-based channels.\nPerform discovery and troubleshoot basic maintenance issues remotely.\nCollaborate with other Happy Force Technicians, Leads, and corporate team members.\nCollaborate daily with other Virtual Maintenance Technicians and Leads via Zoom, sharing knowledge, problem-solving complex issues, and supporting one another in real time.\nQualifications\nA minimum of five years of on-site residential maintenance experience.\nExperience in the multifamily residential property industry.\nFluent written English and strong grammar skills.\nBasic computer skills and experience with tools like Google Docs, or a willingness to learn.\nStrong understanding of the relationship between residents, property management, and maintenance teams.\nAbility to accurately assess maintenance issue types and priority levels.\nProven ability to troubleshoot and resolve basic maintenance issues efficiently.\nAn upbeat, empathetic personality with a genuine desire to help others.\nWillingness to assist others and elevate the resident and site maintenance experience.\nAbility to use technology to serve people in an accessible way.\nA proactive approach and a strong growth mindset.\nAbility to maintain focus, responsiveness, and productivity during a full day of computer-based work.\nAvailability to work assigned shifts, including afternoons, nights, weekends, and holidays.\nComputer Requirements\nEmployees must provide their own computer that meets the following minimum requirements:\nWindows Computers: Must be less than two years old and have at least 8 GB of RAM. Computers running Windows 11 Home are not permitted.\nApple Computers: Must be a 2023 model or newer and have at least 8 GB of Memory.\nAccess to a computer meeting these requirements is a condition of this remote position.\nCompensation and Benefits\nThis is a full-time, non-exempt position with a starting rate of $21 per hour. After 90 days of employment, employees receive a $1-per-hour increase, bringing their hourly rate to $22 per hour.\nYou’ll work with our Happy Force team to resolve on-site maintenance issues remotely while growing your skill set through exposure to new products, technologies, and challenges.\nHappyCo partners with TCW as your Employer of Record. Benefits offered through TCW include:\nPaid vacation and sick time\nWork-from-home stipend\nCompany-subsidized healthcare\nAbout Happy Force\nOur latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. 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