{"id":1201586,"url":"https://alion.io/job/happyrobot-technical-customer-support-specialist","title":"Technical Customer Support Specialist","company":{"id":6917,"name":"HappyRobot","domain":"happyrobot.ai","url":"https://alion.io/company/happyrobot","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":32,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"LLM","optional":false},{"name":"Node JS","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-24T19:20:32Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-06T00:17:25Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About HappyRobot\nHappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $150M raised, we power critical operations for global enterprises worldwide.\nOur platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision inour manifesto.\nAbout the Role\nAs a Customer Support Engineer, youʼll be on the front lines of our customer\nexperience. Youʼll work directly with customers to quickly triage issues, debug\nproblems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform.\nThis role is a hybrid between technical support and customer engineering: youʼll\ndiagnose issues, design and test quick solutions, and collaborate closely with both\nengineering and product teams to make our platform even stronger.\nYouʼll also apply prompt engineering skills to help customers fine-tune their AI\nworkers, ensuring accuracy, reliability, and speed across real-world logistics\nworkflows.\nThis role is ideal for someone with strong technical fundamentals who wants to\ngrow into a more senior customer engineering or product-facing position over\ntime.\nTech Profile\nComfortable Full-Stack: Python, React, TypeScript, Node.js.\n\nExperience managing APIs and integrations with third-party systems.\n\nSome exposure to infrastructure and cloud deployments.\n\nFamiliarity with LLM prompting and tuning of voices/transcribers; eager to experiment and iterate.\n\nStrong debugging and problem-solving skills - quick at identifying the root cause of issues.\n\nMust Have\nExcellent written and verbal communication skills in English - able to explain technical concepts clearly to non-technical stakeholders.\n\nStrong ability to triage, prioritize, and resolve issues independently under tight deadlines.\n\nCuriosity and adaptability: you can learn customer workflows quickly and propose solutions.\n\nSelf-starter mindset - comfortable working independently, with a bias toward action.\n\nPassion for delivering outstanding customer experiences.\n\nWhy join us?\nJoin a world-class team of engineers and builders.\n\nBacked by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.\n\nHave ownership and autonomy of projects and are encouraged to ship.\n\nComprehensive Benefits including healthcare, dental, vision coverage.\n\nCompetitive salary + equity in a high-growth startup.\n\nOur Operating Principles\n\nExtreme Ownership\nWe take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting - if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it - we lead with accountability and expect the same from those around us.\nCraftsmanship\nPutting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call - we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build - even when nobody’s watching.\n We are “majos”\nBe friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.\nUrgency with Focus\nCreate the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon - not a sprint with no strategy.\nTalent Density and Meritocracy\nHire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density - every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players - that’s how we win.\nFirst-Principles Thinking\nStrip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.\nThe personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.\nBy sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.\nIn relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.\nIf you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through  subject to the GDPR.\nFor more information, visit https://www.happyrobot.ai/privacy-policy\nBy submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.","description_format":"text","description_chars":6515,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-24T21:09:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9","filings_12m":9,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":203611,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.592,"p_room":1,"age_days":10,"expected_fill_days":63,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/happyrobot-technical-customer-support-specialist","json_url":"https://alion.io/job/happyrobot-technical-customer-support-specialist.json","meta":{"generated_at":"2026-10-06T00:25:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":514,"day_limit":5000,"remaining_today":4486,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6917},"rest":"https://alion.io/mcp/rest/get_company?id=6917"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhappyrobot-technical-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhappyrobot-technical-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhappyrobot-technical-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/happyrobot-technical-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhappyrobot-technical-customer-support-specialist"}]}